Nobody Does it Better. Than ELMHURST
Elmhurst Windows is a family-run business with a rich history that spans over five decades. Since the early 1970s, we have installed thousands of replacement windows and doors across Leeds and Yorkshire. Our company is built on 50 years of trust and unwavering commitment to providing high-quality products and excellent value for money. We take pride in our work, and our number one priority is customer satisfaction in every aspect. With a 15-year warranty on all our windows and doors, we are confident in the quality of our products.
At Elmhurst Windows, we offer a complete range of UPVC products, including:
- Conservatories
- Orangeries
- Windows
- Conservatory Roofs
- Fascias, Soffits & Gutters
- Doors
Our experienced team of professionals handles every aspect of your project, from design to installation, to ensure your complete satisfaction. We strive to provide the best customer care policy in the home improvement industry, and our testimonials speak for themselves.
Windows
We offer a variety of window styles to suit your needs, including:
- Bay Windows
- Casement
- Tilt-and-turn
- Vertical Slider
- Flush Sash Energy Saving
- Replacement Units
- Glass Options
- Integral Blinds
Our windows are around 70% more energy efficient than the ones we fitted nearly 50 years ago. With all the latest security features, you can rest assured that your installation will be expertly fitted and come complete with a comprehensive guarantee that's truly worth something.
Doors
At Elmhurst Windows, we offer a full range of door styles, including:
- Bespoke PVCU Doors
- PVCU Doors
- Composite Doors
- French Doors
- Patio Doors
- Bi-Fold / Sliding Doors
- Stable Doors
- Aluminium Security Doors
Our experts will help you choose the best door style for your home, ensuring that your new doors meet your needs and exceed your expectations.
Conservatories
We offer a variety of conservatory styles, including:
- Edwardian
- Georgian
- Lean-to
- Orangery
- P-shaped Tiled Roof
- Victorian
Our conservatories are designed and installed to the highest standards, providing you with additional living space that can be used all year round.
Orangeries
At Elmhurst Windows, we offer a variety of orangery styles, including:
- Livin Room
- Loggia
- Ultrasky
Our orangeries are the perfect solution for those who want to extend their living space while maintaining their home's aesthetic appeal.
Roofs
We offer a variety of roof styles, including:
- Solid Roof
- Solar Controlled Roofs
- Livin Roofs
Our roofs are designed to provide optimal insulation, ensuring that your new living space is comfortable and energy-efficient.
Fascias, Soffits & Gutters
At Elmhurst Windows, we also offer a complete range of maintenance-free PVCu roofline products, including:
- Fascias
- Soffits
- Gutters
Our experts will help you choose the best solution for your home, ensuring that your new roofline meets your needs and exceeds your expectations.
Quality of Work
Many customers have mixed experiences with Elmhurst, with some reporting poor customer service and delays. However, some have praised the quality of the work done, particularly the installation of windows and doors. Ken McDougall, who gave Elmhurst 3 stars, reported that the crew was professional, careful, and left no mess. They were also happy with the finished product, including the encapsulation of a stained glass window.
Customer Service
On the other hand, many customers have reported poor customer service. L. Baines, who gave Elmhurst 1 star, said that customer and client care was appalling. Richard, the salesperson, supposedly failed to attend at their property when promised and claimed to have forgotten. Tajinder Sagu, who gave Elmhurst 3 stars, reported that the customer service was disappointing and that it took weeks to get an issue resolved. Jordan Danby, who also gave Elmhurst 1 star, said that the company could not do customer service and had to chase multiple times to get issues resolved.
Response to Issues
Some customers have reported difficulty in getting issues resolved quickly. Ken McDougall reported that it took a long time to get a response to their issue with a flashing blow off, and Adele's responses were unhelpful. Tajinder Sagu reported similar issues with getting a response to his complaints.
Conclusion
Elmhurst's customer service has been a major point of contention for many customers. While some have reported poor quality work, others have praised the performance of the installation team. The company's response to issues and customer service claims vary greatly, with some customers experiencing excellent service and others reporting appalling Customer care.
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