Business Details
Emergency
services
Expert IT & Data Recovery Services in Dirleton
Established by Richard Fairbairn, a seasoned IT professional with over 25 years of experience in technical roles spanning software development, data recovery, and computer systems management. Our business combines deep technical expertise with a commitment to accessible, client-focused solutions for individuals and local businesses. Specialising in data recovery, media conversions, and PC repairs, we prioritise clear communication and practical problem-solving. With a background as a technical author and training manager, we ensure complex technical challenges are addressed with simplicity and precision.Our services extend across Dirleton, North Berwick, and surrounding areas, offering hands-on support without the risks of postal services. We adhere to rigorous standards in data handling and media preservation, using high-quality materials for DVD conversions and licensed security software. Rooted in the community, we balance professional excellence with personal accountability, ensuring clients receive tailored advice and cost-effective solutions.
Services
Data Recovery
Media Conversions
Virus Removal
PC Repair
Software Development
DVD Authoring
Computer Coaching
Bespoke Programming
Highlights and features
- We offer 25+ years of technical expertise in IT and data recovery
- Local service eliminates postal risks for media and devices
- Transparent pricing with no hidden fees or unnecessary upgrades
- Customised solutions for individual computer systems and requirements
- Proven methods for recovering data from all Windows operating systems
Services
Data Recovery
Specialised recovery of lost data from failed hard drives and storage devices. Utilising advanced tools compatible with all Windows versions from XP to 11. Immediate shutdown advice prevents further damage, with high success rates for physically compromised drives. Prioritises urgent cases with same-day assessment available.
Media Conversions
Professional digitisation of VHS, HI-8, and digital camcorder tapes to DVD. Includes custom DVD artwork and high-grade media for lasting playback compatibility. Handles physical tapes locally to eliminate postal risks. Offers USB backups and personalised design options for special occasions.
Virus Removal
Complete elimination of viruses, spyware, and ransomware from personal computers. Installs licensed security software with ongoing support. Covers system restoration to ensure full functionality post-removal. Provides basic cybersecurity training to prevent future infections.
PC Repair
Comprehensive hardware and software diagnostics for desktops and laptops. Repairs include component replacement, system optimisation, and performance tuning. Offers cost-effective solutions with clear upgrade/downgrade recommendations. Serves both modern and legacy computer systems.
Bespoke Software
Development of tailored software applications for specific user needs. Focuses on accessibility solutions for visually impaired users. Includes database management tools and automation scripts. Delivers scalable solutions with ongoing technical support.
People
Richard Fairbairn
Owner
IT professional with 25+ years' experience in technical authoring, software development, and computer systems management. Former training manager for Oracle database courses. Specialises in accessible technology solutions for visually impaired users. Holds multiple technical certifications.
Questions
What media formats can you convert to DVD?
We handle VHS, VHS-C, HI-8, DIGITAL8, AVCHD, DV, and HDV camcorder tapes. Audio cassettes can be converted to CD format.
How quickly can data recovery be completed?
Urgent cases receive same-day assessment. Recovery times vary depending on drive condition but typically complete within 1-3 working days.
Do you offer home visits for computer repairs?
We provide local drop-off services in Dirleton. For hardware repairs, we recommend bringing devices to our secure workspace for optimal service.
Can you restore damaged DVDs or CDs?
We assess optical media condition and employ specialist tools to recover data where physically possible. Success depends on the extent of disc damage.
What security software do you install after virus removal?
We use licensed anti-malware solutions with real-time protection. Includes free updates and basic usage guidance for ongoing system safety.
