Business Details
14 Years
experience
Emergency
services
Your Premier IT Solutions Provider in Reading
At I T Q E D, we specialise in delivering comprehensive and responsive IT solutions tailored to meet the unique needs of businesses. With over a decade of experience, we have established ourselves as a trusted partner for enterprises seeking to enhance their technological capabilities. Our team of skilled engineers, based in Arborfield, Reading, provides managed IT services, cloud solutions, and robust cybersecurity measures.We prioritise regular maintenance visits and on-site support to ensure seamless IT operations. Our commitment to excellence is reflected in our industry-leading NPS score and a proven track record of elevating clients' financial and branding objectives through innovative technology strategies.
Services
Managed IT
Cloud Services
Cyber Security
Network Management
Telephony
Disaster Recovery
Remote Support
IT Consultancy
Details
- Year established: 2012
Highlights and features
- We offer over 25 years combined technical expertise
- Our team provides 24/7 emergency IT support
- We deliver customised solutions for business-specific needs
- Our engineers hold industry certifications in cloud and security
- We maintain an industry-leading client satisfaction score
Associations and certifications
- Microsoft Partner
What people say
24/7 support
Rapid on-site response
Proactive maintenance
Expert knowledge
Cost-effective solutions
Services
Managed IT Services
Our managed IT services provide continuous monitoring and proactive maintenance of business technology infrastructure. Specialised engineers ensure optimal performance through regular updates, hardware management, and system optimisation. Clients benefit from reduced downtime and predictable IT expenditure while focusing on core business operations.
Cloud Solutions
Cloud services include platform management, cost-saving strategies, and secure application hosting tailored to business requirements. Our certified experts implement hybrid or full-cloud transitions with minimal disruption. Clients gain scalable infrastructure, enhanced collaboration tools and improved data accessibility across locations.
Cyber Security
Comprehensive cybersecurity services feature vulnerability assessments, managed threat detection, and Cyber Essentials certification support. We implement multi-layered defences against common attack vectors while maintaining regulatory compliance. Regular security audits ensure ongoing protection against emerging threats.
Disaster Recovery
Rapid-response disaster recovery solutions ensure business continuity during critical incidents. Our technicians provide immediate on-site or remote assistance for network failures and system outages. Service guarantees minimal operational disruption with guaranteed SLA response times for urgent technical issues.
Telephone Systems
Hosted telephony services deliver scalable cloud-based communication systems with advanced features. Implementation includes seamless integration with existing infrastructure and staff training. Businesses benefit from improved call management, remote working capabilities and reduced communication costs.
People
Roger Shepard
Director
With over 25 years experience in enterprise IT, Roger leads strategic direction at I T Q E D. His expertise in technology governance ensures clients receive innovative solutions aligned with business objectives while maintaining strict compliance standards.
Colin Weeks
Technical Director
Colin oversees technical operations with 20+ years managing complex IT infrastructure deployments. He ensures service excellence through rigorous quality control processes and continuous professional development for engineering teams across multiple disciplines.
James Taylor
Cloud Delivery Manager
James specialises in cloud architecture with multiple Microsoft certifications. He leads transitions to cloud-first environments, optimising infrastructure for performance and cost-efficiency while maintaining enterprise-grade security standards.
Alex Vujic
Service Delivery Manager
Alex ensures consistent service quality across client accounts, managing SLA compliance and support team coordination. His customer-centric approach maintains I T Q E D's industry-leading satisfaction scores through regular process improvements.
Ahmed Ads
Project Engineer
Ahmed implements technical solutions with expertise in hybrid infrastructure environments. Certified in multiple networking technologies, he delivers tailored IT projects while mentoring junior engineers in best practice implementation.
Questions
Do you support both cloud and on-premises IT infrastructure?
Yes, we provide hybrid solutions integrating cloud services with existing on-premises systems for seamless operation.
How quickly can you respond to urgent IT issues?
Emergency response teams deploy within minutes, with guaranteed on-site attendance for critical incidents within 2 hours.
Are cybersecurity assessments included in standard packages?
Vulnerability scanning is offered as part of our security packages with optional Cyber Essentials certification support.
Can you assist with Microsoft 365 integration?
As Microsoft partners, we provide complete Office 365 implementation and optimisation services with training included.
What areas do you cover for on-site support?
We serve Reading, Arborfield and surrounding Berkshire areas with regular maintenance visits and emergency callouts.
Do you offer IT strategy consultation?
Our consultancy services include technology roadmapping, digital transformation planning and infrastructure audits to meet business goals.
