At The Mortgage Shop, we pride ourselves on being a family firm that has built a reputation for providing exceptional customer service and trusted advice to our clients since 1991. Based in Lancashire, we understand the importance of building long-term relationships with our clients, and we strive to provide a personal and caring approach to financial planning.
Our Services
We offer a comprehensive financial planning service that caters to all your Mortgage, Protection, Pension, and Investment needs. Our experienced team of advisors is dedicated to providing expert guidance and tailored advice to help you achieve your financial goals. Whether you're looking to invest in a residential or commercial mortgage, plan for your pension, or protect your family's future, we have the expertise and resources to help you make informed decisions.
Our People
Our team of experienced advisors is led by John Norris, Principal, who has over 37 years of experience in the financial services industry. John is supported by a team of skilled professionals, including Marina Norris, Customer Services & Administration Manager, Robert Norris, Mortgage & Protection Advisor, Christina Gerrity, MAQ, Mortgage & Protection Advisor, Andrew Norris, Investment Services Manager, and Christopher Simkin, Mortgage & Protection Advisor. Each member of our team is dedicated to providing exceptional service and trusted advice to our clients.
Our Approach
At The Mortgage Shop, we believe in building long-term relationships with our clients based on trust, integrity, and honesty. We take pride in our ability to provide personalized advice and guidance, and we are committed to helping our clients achieve their financial goals. We understand that every client is unique, and we take the time to understand each client's circumstances, wishes, and aims to provide tailored advice and recommendations.
Our Values
Our business is built on a foundation of honesty, integrity, and friendliness. We are committed to providing a caring and confidential approach to financial planning, and we strive to provide choice and flexibility to our clients. We believe in building trust and loyalty with our clients, and we are dedicated to delivering exceptional service and results.
Overview of Reviews
The reviews of The Mortgage Shop are overwhelmingly positive, with all reviewers giving a 5-star rating. The reviews highlight the excellent service provided by Rob and his team, particularly in helping first-time buyers navigate the mortgage process.
Key Strengths
- Exceptional Customer Service: Reviewers praised Rob and his team for their exceptional customer service, describing them as friendly, approachable, and responsive.
- Mortgage Expertise: Rob's expertise in mortgages was highly praised, with reviewers appreciating his knowledge and guidance throughout the process.
- Personalized Support: Reviewers appreciated the personalized support they received, with Rob going above and beyond to address their concerns and answer their questions.
- Efficient Process: The mortgage process was described as smooth, seamless, and hassle-free, with Rob and his team making the experience stress-free.
Consistency of Service
The reviews demonstrate a consistent level of excellence in service, with multiple reviewers praising Rob and his team for their professionalism, empathy, and dedication to finding the best mortgage deals for their clients.
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