Caring for our patients, together
Mildmay Medical Practice is a community-based medical centre committed to providing high-quality patient-centred healthcare to our diverse patient population. Our team of dedicated doctors, nurses, and administrative staff work together to provide a welcoming, caring, non-discriminatory, and safe environment for all our patients.
Our Services
We offer a wide range of medical services, including routine appointments, repeat prescriptions, and health information. Our practice is equipped to manage chronic diseases such as asthma and diabetes, and we also provide antenatal and postnatal care, minor surgery, childhood vaccinations, and well-person check-ups. Our online services, including eConsult, RapidHealth, Patchs, Accurx, klinik, and Engage, allow patients to contact us online, submit medical and administrative requests, and access self-care information.
Our Aim
Our aim is to provide a high standard of patient-centred healthcare that is accessible to all our patients. We work closely with the wider multi-disciplinary team and our patients, their families, and carers to ensure that our services meet the needs of our community. We are committed to continuously improving our services and ensuring that our patients receive the best possible care.
Out of Hours and Emergencies
We understand that medical emergencies can arise at any time, which is why we provide information on out-of-hours services, including NHS 111, which is available 24 hours a day, 365 days a year. In case of a life-threatening emergency, we advise patients to dial 999.
Additional Resources
We also provide resources and information on cost of living support, including guidance and assistance for different groups of people. Our website is regularly updated with the latest news and information on health and wellbeing, and we encourage our patients to subscribe to our newsletter to stay informed.
Staff and Service
The staff at the practice have been praised for their helpfulness and efficiency. The admin staff and doctors are described as "superb" and "incredibly helpful". The reception staff are friendly and caring, with one reviewer mentioning that they are "lovely and helpful". The practice's ability to accommodate short-notice appointments and vaccination requests has also been commended.
Admin and Organisation
The practice's administrative system has been praised for its efficiency, with one reviewer noting that they "never end up in a steamy, crowded waiting room" and that the staff "time things well" to minimize waiting times. The practice's use of telephone consultations to reduce the need for in-person visits has also been praised.
Doctors and Medical Care
The doctors at the practice have been praised for their kindness, attentiveness, and professionalism. One reviewer noted that they are "kind and friendly" and that they "take their time to assess and make you aware of your options". Another reviewer praised the doctors for being "competent, kind and caring".
Negative Experiences
However, not all reviewers have had a positive experience. Some have reported rude and unprofessional behavior from doctors, with one reviewer describing a doctor as "rude, unfriendly, cold, condescending, intimidating and unhelpful". Others have reported difficulties in getting appointments, with one reviewer noting that they were unable to get an appointment for months.
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