Empowering Creativity, One Light at a Time
The Reina Group stands as a seasoned and dynamic heating and plumbing company, serving the diverse needs of clients throughout Kent, South East, and London. Established with a vision of creating a sustainable future through innovative heating solutions, we have established ourselves as reliable partners in both residential and commercial sectors.
Company Background
Driven by a passion for sustainability and efficiency, Reina Group was founded on the core principles of delivering quality, value, and responsible practices. Our team of highly skilled and experienced professionals has extensive experience in designing, installing, and maintaining heating and plumbing systems for a wide range of projects.
Company Policies and Accreditations
We uphold the highest industry standards and are fully accredited by leading organizations such as CHAS, Gas Safe, MCS, and WIAPS. These accreditations demonstrate our unwavering commitment to safety, quality, and professionalism. We prioritize open communication, clear documentation, and efficient project management to ensure seamless collaboration and delivery.
Services Offered
Our comprehensive services cover every aspect of heating and plumbing, including:
- Heating Systems: Design, installation, and servicing of gas central heating systems, underfloor heating, and renewable energy systems like air source heat pumps and ground source heat pumps.
- Plumbing: Installation, maintenance, and repair of all plumbing systems, including sanitaryware, rainwater goods, soil vent installations, and mechanical ventilation and heat recovery systems.
- Sustainability Solutions: Expertise to guide clients towards energy efficiency measures such as solar panel installations and boiler upgrades.
Our Approach and Values
At Reina Group, we believe in:
- Client-Centricity: We prioritize understanding client needs, collaborating to develop tailored solutions, and providing responsive customer service.
- Sustainability: We actively seek and implement eco-friendly technologies and practices to reduce environmental impact.
- Quality & Expertise: Our team constantly updates their knowledge and skills to deliver the highest standards of workmanship and industry expertise.
Summary of Reviews for Reina Group
Customer Feedback
The feedback from the customers regarding Reina Group's services is quite varied, with some customers expressing satisfaction and others disappointment.
Positive Feedback
- Dan Watkins rated the company 5 stars, praising the fantastic after-sales service from Martin, Callum, and the team at Reina for the air source heat pump they installed. They were responsive to questions and happy with the home heating system.
- Grant Appleton also gave a 5-star rating, appreciating Julia's time and effort in helping them, even though Reina Group did not supply or fit their system.
- Colette Lineham rated the company 5 stars, praising the brilliant service provided during the changeover from a complicated heating system to an air source heat pump. The team was friendly and professional, and the end result was a perfect heating system.
Negative Feedback
- Dona Mclachlan rated the company 3 stars, expressing frustration over the initial refusal to fix a faulty heat pump installed by Reina in a new build. The MD blamed the issue on the builder not paying Reina, which the customer felt was not their problem. Although the issue was resolved, the customer advised avoiding the company due to their poor customer service.
- Michael Oh gave a 1-star rating, complaining about the company's unwillingness to fix wiring issues with his heat pump after he had paid for a service contract for multiple years. The customer felt that Reina Group should have been clearer about their limitations upfront instead of just taking his money.
- Brian Redfern also rated the company 1 star, citing poor service. He waited 6 weeks for a service appointment and the technician turned up without the necessary equipment.
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