Your parcel, our priority. Trust us to deliver!
Who We Are?
Capital Carriers is a local independent company that has been delivering exceptional collection and delivery services throughout the Highlands of Scotland since 1988. Founded on a foundation of reliability, efficiency, and personalized service, we have become a trusted partner for both businesses and individuals in the region. With a dedicated team of 48 employees and a fleet of reliable vans, we ensure that your parcels and documents reach their destinations promptly and securely.
Our Services
Our comprehensive services cater to all your delivery needs, including:
- Domestic Deliveries: We deliver to private households throughout Inverness and the Highlands, with next-day delivery options available.
- Commercial Deliveries: Deliveries of goods to businesses of all sizes and industries.
- Contract Deliveries: Customized solutions tailored to your specific requirements.
- Document Delivery: Secure and timely delivery of important documents and paperwork.
- Parcel Delivery: Reliable collection and delivery of parcels of all sizes.
What Sets Us Apart?
We are committed to providing our clients with:
- Unparalleled Reliability: We have an outstanding track record of on-time deliveries.
- Competitive Prices: We offer competitive rates that are designed to meet your budget.
- Personalised Service: Our friendly and helpful staff are dedicated to providing a personalized and efficient experience.
- Full Insurance: All deliveries are fully insured for your peace of mind.
- Vast Coverage: We deliver throughout Inverness and the Highlands, with regular routes to remote areas.
Our Commitment
Capital Carriers is dedicated to exceeding your expectations. We are committed to providing:
- Promptness: Deliveries are always completed in a timely manner.
- Security: Your items are handled with the utmost care and attention.
- Transparency: We provide clear and regular updates on your deliveries.
- Customer Focus: We are dedicated to providing a seamless and enjoyable delivery experience.
Service Delivery Issues
Several customers have expressed frustration with Capital Carriers' delivery services. Some reviewers have reported issues with early morning deliveries, with one reviewer expressing relief that the practice has stopped. Others have experienced problems with delayed or failed deliveries, with some packages taking weeks to arrive.
Communication Problems
Poor communication has been a major issue for many reviewers. Some have struggled to get through to customer service on the phone, while others have received unhelpful responses or experienced long delays in resolving issues.
Exceptions
However, not all reviewers have had negative experiences. A few have received excellent service from individual employees, such as Shona and Stephen, who have gone above and beyond to help with parcel issues.
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