Trust us to get the job done right, every time.
Westlake Motor Services has been High Wycombe's trusted partner for automotive care since 1994. Family-owned and passionate about cars, we pride ourselves on providing exceptional customer service, meticulous craftsmanship, and a comprehensive range of services to keep your vehicle healthy and performing at its best.
About Our Expertise
Our team of experienced technicians are highly skilled in all aspects of vehicle maintenance, repair, and diagnostics. We are qualified to handle all makes and models, including prestige and classic cars. Our services cover:
Vehicle Services
- Routine Servicing: Annual MOT preparation, oil changes, brake inspections, and general checkups.
- MOT Tests: Performed efficiently and accurately.
- Vehicle Repairs: From routine repairs to complex engine or electrical problems, we have the expertise to handle it all.
- Tyres & Batteries: We supply and fit high-quality tires and batteries at competitive prices.
- Performance Upgrades: Enhance your vehicle's performance with expert tuning and modifications.
Additional Services
- Courtesy Car: Need to get around while your car is in the shop? We offer a complimentary courtesy car to our valued customers.
- Collection & Delivery: Can't bring your car in? We can collect it for you and deliver it back when the work is finished.
- Flexible Payment Options: We accept cash, debit card, and most major credit cards for your convenience.
Why Choose Westlake Motor Services?
- Experience & Expertise: 25+ years of experience in automotive care.
- Customer-Focused: We prioritize outstanding customer service and clear communication.
- Competitive Pricing: We offer fair and transparent pricing with no hidden costs.
- Quality & Transparency: Our work is backed by a 100% manufacturer warranty.
- Family-Run: We take pride in our strong local connections and commitment to the community.
Our Pledge
At Westlake Motor Services, we are dedicated to providing our customers with:
- Professionalism: We adhere to the highest industry standards in both service and repairs.
- Transparency: We clearly explain all findings, recommendations, and costs before proceeding with any work.
- Value: We aim to offer competitive pricing and excellent value for money.
- Accessibility: We strive to make the entire process of car care as convenient and stress-free as possible.
Positive Experiences
Westlake Motor Services has received numerous 5-star reviews from satisfied customers. Many praised the company's professional and knowledgeable staff, including Chris, who provided excellent advice and communication throughout the repair process. Customers appreciated the transparency and upfront pricing, as well as the willingness to lend them hire cars and provide mobile collection and delivery services. Several reviewers also mentioned the friendly and courteous treatment they received from the team, making them feel at ease and valued.
Areas of Improvement
However, one reviewer, Keith Back, had a contrasting experience. He rated the company 1 star and expressed disappointment with the service he received. He claimed that the garage kept him waiting for hours, prioritized more important clients, and charged excessive fees. According to Keith, the company's original owner, Tony, was decent, but the current team is incompetent.
Service Standards
Westlake Motor Services demonstrated a commitment to providing high-quality services, with many reviewers highlighting the team's competence in dealing with complex electrical, mechanical, and bodywork repairs. The company also showed a willingness to go above and beyond expectations, as seen in Michael Langford's review, where Westlake successfully resolved issues with ambulances' complicated wiring and aftermarket systems.
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