Create a Stunning Centrepiece with Our Fireplace Accessories
Original Fireplaces is a leading provider of high-quality fireplaces, stoves, and fireplace accessories in the UK. Our vast range of products includes cast iron fireplaces, bedroom fireplaces, combination fireplaces, fireplace inserts, fire baskets, and more. We take pride in our commitment to delivering exceptional customer service, ensuring that every customer finds the perfect fireplace to suit their unique needs and preferences.
Our Story
Our passion for fireplaces began many years ago, and since then, we have grown to become one of the most trusted names in the industry. We believe that a fireplace is more than just a source of heat; it's a focal point for family gatherings, a place to relax, and a way to add character to a room. That's why we're dedicated to providing our customers with an extensive range of fireplaces that not only provide warmth but also enhance the aesthetic appeal of any room.
Our Services
At Original Fireplaces, we offer a comprehensive range of services to cater to our customers' diverse needs. From fully restored original fireplaces to bespoke hearths, we have everything you need to create a stunning centerpiece for your home. Our services include:
- Fully restored original fireplaces and tile sets
- Unrestored fireplaces available for sale or restoration
- Bespoke hearths and tiled hearths
- Traditional doors and door frames
- Fireplace accessories, including ash pans, beams, and more
- Restoration services for original fireplaces
Our Commitment
We're committed to delivering exceptional customer service, providing our customers with the highest level of expertise, and ensuring that every fireplace we sell is of the highest quality. Our team of experts is always available to offer guidance and advice, ensuring that you find the perfect fireplace for your home.
Positive Experiences
The majority of customers have had excellent experiences with the company, praising their customer service, product range, and commitment to restoring and preserving old items. Many have appreciated the company's willingness to help, their fairness, and their like-minded approach to making old things good again.
Product Range and Quality
Customers have been impressed with the vast selection of products available, including tiles, fireplaces, and stoves. The company's ability to source and restore original Victorian fireplaces and tiles has been particularly praised.
Customer Service
Most customers have found the staff to be very helpful, obliging, and communicative. They have appreciated the company's prompt responses, updates, and assistance in resolving issues.
Negative Experiences
However, a few customers have expressed disappointment with the company's customer service, citing lack of communication, poor responsiveness, and failed deliveries.
Issues with Delivery and Communication
Some customers have experienced issues with delivery times, incorrect items being sent, and a lack of communication regarding their orders.
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