Where every bouquet tells a story
At The Hanging Basket, we are a family-run florist business that has been serving the Lancaster area since 1977. Over the years, we have built a reputation for providing a first-class personal service to our customers, and we take great pride in our ability to deliver high-quality flowers and arrangements for all occasions.
Our History
Our business was founded in 1977, initially selling dried and silk flowers. We quickly expanded into fresh flowers in 1980 and became a member of Interflora in 1986. Throughout the years, we have kept up with the latest trends and fashions in floristry, ensuring our customers receive the best possible service. Today, we are proud to be a third-generation family business, with our son John and his wife Amanda joining the business in 1988.
Our Services
At The Hanging Basket, we offer a wide range of services to cater to all your floral needs. Our skilled florists are dedicated to creating beautiful arrangements for special occasions such as birthdays, anniversaries, weddings, and funerals. We also offer a daily delivery service covering Lancaster, Morecambe, Heysham, Carnforth, and all surrounding locations. Our website is open 24 hours a day, 365 days a year, making it easy to order flowers online at a time that suits you.
Our Commitment
We understand the importance of delivering a first-class service to all our customers. If for any reason you are not satisfied, please let us know, and we will endeavour to correct the issue. We are committed to providing the best online flower ordering service backed up with first-class customer support.
Meet Our Team
Our friendly team is dedicated to providing exceptional customer service. Meet John, Amanda, Beverley, Chris, Miranda, and Andy, who are all passionate about delivering the best possible service to our customers. We also have the next generation of florists, Verity, who is learning the trade and already creating a name for herself.
Floral Delights and Disappointments
Quality of Flowers and Arrangements
The quality of flowers and arrangements varied greatly among customers. Some reviewers praised the beautiful, fresh, and stunning arrangements, while others were disappointed with wilted or low-quality flowers. One reviewer mentioned that the flowers didn't look like the photo, but the issue was rectified. Another reviewer was thrilled with the bespoke wedding flowers that exceeded their expectations.
Customer Service
Customer service was a mixed bag. Some reviewers appreciated the helpful, friendly, and welcoming staff, while others encountered uncompassionate and unapologetic service. One reviewer was upset about the lack of empathy during a difficult time, while another was grateful for the understanding and accommodating staff.
Value for Money
The value for money was also a point of contention. Some reviewers felt they received excellent value, while others felt ripped off. One reviewer compared the flowers to those from a local garage, implying that they overpaid.
Delivery and Timeliness
Same-day delivery and timely service were appreciated by some reviewers. However, one reviewer was annoyed about a speeding van driver who failed to apologize.
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