Let us take care of your property, so you don't have to!
At D & I Scott, we take pride in being your friendly local factor, serving Shawlands and the surrounding area for over 25 years. As a reputable property management company, we have established a solid reputation for being approachable, responsive, and reliable. Our team is dedicated to making your life easier by providing a comprehensive range of services tailored to your needs.
Our Services
We understand the importance of effective property management, which is why we offer a comprehensive range of services designed to take care of your property. From common repairs to contractor management, invoicing, and insurance, we've got you covered. Our services include:
- Common repairs: We ensure that all common repairs are carried out promptly and efficiently.
- Contractor management: We manage contractors to ensure that repairs are carried out to the highest standard.
- Competitive quotes: We obtain competitive quotes for all major repairs to ensure that you get the best value for your money.
- Notifications: We notify all owners of any major repairs and keep them informed throughout the process.
- Invoicing: We calculate the share of the cost due by each owner and invoice accordingly.
- Inspections: We carry out regular inspections of the property to identify any potential issues before they become major problems.
- Common insurance: We arrange and maintain a common insurance policy as required by the Deed of Conditions or as instructed by the co-owners.
What We Do & Don't Do
At D & I Scott, we are transparent about what we do and don't do. We instruct repairs to common parts of the property, but we do not deal with private repairs. We carry out property inspections, but we do not inspect areas that are hidden or inaccessible. We maintain common garden areas, but we do not maintain front gardens that are the private property of ground floor flats.
Our Commitment to You
We are committed to providing you with an exceptional level of service. We are authorised and regulated by the Financial Conduct Authority (FCA) and are dedicated to making your life easier. Our team is experienced, knowledgeable, and friendly, and we are always available to answer any questions you may have.
Overall Experience
The majority of the reviewers have had a positive experience with D&I Scott, praising their efficient and responsive service. Several reviewers have mentioned being impressed with the speed and effectiveness of the company's responses to their queries and issues, with some even going so far as to say they have been "super helpful" and "fabulous".
Customer Service
The reviewers have generally been pleased with the customer service they have received from D&I Scott. Many have commented on the promptness of their responses, with one reviewer noting that they received a response to their query within hours. Others have praised the company's ability to resolve issues in a timely manner, with one reviewer saying that a problem with their buzzer was fixed "within a matter of hours".
Communication
Good communication has been a key aspect of the positive experience for many reviewers. Several have mentioned that they have received regular updates on the status of work being carried out, and that they have been kept informed throughout the process. One reviewer noted that they were even asked to check on the quality of the work, demonstrating a commitment to ensuring that the customer is satisfied.
Disappointing Experience
On the other hand, one reviewer had a very negative experience with D&I Scott, reporting that they were subjected to "fraudulent obtainment of payment via blackmail" and that the company's staff were "rude, unprofessional & unhelpful".
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