Preserving the moments that make memories
A Family Business With Over 70 Years of Expertise
Rimell Saddlers Ltd. has been a trusted name in equestrian supplies and services for over 70 years. Based in the market town of Shipston on Stour, Warwickshire, we are a dedicated team of professionals with a deep passion for horses and equestrianism.
Understanding Your Needs
Whether you're a seasoned equestrian or a leisure rider, we understand the unique challenges and joys of horse ownership. Our experienced team is here to provide you with knowledgeable advice and expert service, ensuring you find the right products and equipment to meet your individual needs.
Our Services
We offer a comprehensive range of services to cater to all your equestrian needs, including:
- Saddlery Sales and Repairs: We stock a wide selection of high-quality saddles, bridles, reins, and other equestrian equipment. Our experienced saddlers can also repair and adjust your existing tack for a perfect fit.
- Saddle Fitting: We offer professional saddle-fitting services to ensure your horse is comfortable and well-fitted for its intended use.
- Horse and Rider Clothing: Choose from a vast range of stylish and practical clothing, footwear, and accessories for both horse and rider.
- Expert Advice: Our team of passionate professionals is ready to answer your questions and provide guidance on any aspect of equestrianism.
A Commitment to Quality and Customer Service
At Rimell Saddlers Ltd., we are committed to providing our customers with:
- Quality Products: We choose only the highest quality products from trusted brands.
- Exceptional Customer Service: Our friendly and experienced staff will be happy to assist you with your every need.
- Competitive Prices: We offer competitive prices on all our products and services.
Get in Touch
To learn more about our services or to browse our products, visit our store or browse our online catalogue. We look forward to meeting you and helping you find everything you need for a successful and enjoyable equestrian experience!
Service and Turnaround
The reviewers praised the excellent service, fast turnaround, and high-quality alterations. The business was highly recommended for its prompt and efficient service.
Customer Experience
Some reviewers had a delightful experience, describing the business as "a joy to do business with" and expressing gratitude for the helpfulness.
Refund and Exchange Policy
However, two reviewers were disappointed with the refund and exchange policies. One reviewer was not offered an exchange due to lack of stock in the desired size and was instead given a credit note, rather than a refund. Another reviewer was denied a refund for an expensive belt that was the wrong size, and was treated rudely by the staff.
Staff Behavior
One reviewer had a particularly poor experience with a rude member of staff, who made a rude analogy to refuse a refund.
Be the first to review Rimell Saddlers.
Write a Review
