Live life to the full with our care
At Phillips Carpets, we pride ourselves on providing top-quality carpets and flooring solutions to our customers in Hereford and beyond. With over 35 years of experience in the industry, our family-run business has built a reputation for exceptional customer service, unbeatable prices, and a vast range of products to suit every budget and style.
Our Services
We offer a comprehensive range of services designed to make choosing and installing your new flooring as easy and stress-free as possible. From measure and quote to fitting and after-sales support, our expert team is dedicated to ensuring that you find the perfect flooring solution for your home.
Our product range is vast and varied, featuring over 80 rolls of vinyl and carpet in stock, as well as hundreds of remnants in various sizes, colours, and materials. We also offer a range of underlay options, including recycled PU, recycled wool, and rubber crumb, to ensure that your new flooring is both comfortable and durable.
In addition to our extensive product range, we also offer a free measure and quote service, allowing you to get an accurate estimate for your new flooring without any obligation. Our expert fitters are highly experienced and dedicated to providing a professional, efficient, and courteous service that exceeds your expectations.
About Our Family-Run Business
Phillips Carpets was first established in 1984 by brothers David and Thomas Phillips, who opened their first store in the centre of Hereford. Today, the business is run by David's son Ben and his family, who are committed to maintaining the same high standards of customer service and quality that have made Phillips Carpets a household name in the region.
Why Choose Phillips Carpets?
At Phillips Carpets, we're passionate about providing our customers with the best possible prices, the highest quality products, and exceptional customer service. We believe that our family-run business offers a unique and personalized approach that sets us apart from larger, more impersonal retailers. By choosing Phillips Carpets, you can be confident that you're getting the best possible value for your money, as well as the support and guidance you need to find the perfect flooring solution for your home.
Product Quality and Customer Service
The majority of the reviews praised the high-quality carpet products and the excellent customer service provided by the company. Customers appreciated the knowledgeable staff, competitive prices, and the ability to offer a wide range of options to suit their needs.
One customer, Liz Armstrong, noted that the staff were generous, informed, and friendly, making her shopping experience extremely positive. She mentioned that she wouldn't go anywhere else for carpet purchases in the future.
The quality of the carpet and the skilled fitters also received praise. Customers were happy with the installation process and the end result, with many noting that the carpet was soft, lush, and beautifully fitted.
Delivery and Installation
The delivery and installation services were also commended. Customers were impressed with the quick turnaround times and the professionalism of the fitters. Some mentioned that the fitters were very tidy and left the premises in a clean state after the installation.
Measurement and Apology Issues
However, one customer, Lizi Birrell, had a negative experience with the company due to an incorrect measurement of the carpet, which resulted in it not fitting properly. Although the fitter did a great job in making the carpet look acceptable, the customer was disappointed with the lack of communication and apology from the company regarding the error.
Overall Impression
In summary, the majority of the reviews highlighted the excellent customer service, high-quality carpet products, and skilled installation provided by the company. However, there was one instance where the customer had a negative experience due to an incorrect measurement and lack of communication.
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