Achieve your financial goals with confidence
M. Way and Son Transport Ltd. is a reputable, family-run business that has been providing top-notch bulk haulage and coal merchant services in North Devon since 1973. Our commitment to excellent customer service and a flexible approach has allowed us to build strong, long-lasting relationships with our clients. We pride ourselves on our direct business model, which eliminates the need for agents or third parties, ensuring that our customers receive the best possible service.
Our Services
As a leading bulk haulier, M. Way and Son Transport specializes in the transportation of a wide range of materials, including clay, coal, sand, aggregates, waste paper, glass, and feed. We provide our services to anyone, anywhere in the UK, and are always available to answer any questions or concerns you may have.
Our team of skilled and experienced drivers are the backbone of our business. They are courteous, professional, and proficient, ensuring that your goods are delivered safely and efficiently. We understand the importance of timely delivery and strive to meet your expectations every time.
Our History
M. Way and Son Transport was established in 1973 by Merv Way, who purchased a second-hand Dodge 500 flatbed lorry from John Evans of Barnstaple. The company started small, with operations run from the family-home in South Molton. Merv's wife Helen took care of the accounts, and the company grew steadily over the next few years.
In 1985, the company moved to a working yard at Molland, East of South Molton, and extended its fleet to 9 vehicles. The transportation of bulk loads, predominantly coal, became a larger part of the business. By 1986, the company had moved to new premises in South Molton and Merv's son Nick joined the family firm, soon to be followed by his sister, Karen.
In 1992, the company moved to Southley Road in South Molton and the fleet expanded to 20 vehicles, mainly Seddon Atkinsons and Volvos. The types of goods carried also diversified to include clay from local pits for delivery to Stoke-on-Trent and Hull.
By 2001, the company had moved into a business sector that required the purchase of walking floor trailers to transport waste paper to recycling plants. In 2005, M. Way and Son Transport purchased Eggbeer's Transport, a well-known firm in the transportation of local clay, increasing the fleet size to 44 vehicles. In 2006, the company relocated to its current location at Pathfields Industrial estate, on the outskirts of South Molton.
Our Approach
M. Way and Son Transport's friendly, professional, and adaptable approach has resulted in a strong, solid, and loyal customer base. We are proud to have many of our very first customers from 30 years ago still doing business with us today. Our commitment to excellence and customer satisfaction is at the heart of everything we do, and we look forward to serving you in the future.
Summary of Reviews:
Customer Satisfaction:
- The majority of customers are extremely satisfied with the service provided by M Way & Son, praising the excellent range of smokeless fuels, good prices, and high-quality products. The staff are consistently described as friendly, helpful, and informative, with many customers expressing their appreciation for the personal service they received.
- A few customers have also highlighted the convenience of delivery and the ability to collect their purchases, further enhancing their overall experience.
Customer Complaints:
- A small number of customers have expressed dissatisfaction with the driving behavior of M Way & Son's drivers, citing aggressive and dangerous driving practices on the roads. These incidents have led to feelings of frustration and concern among the affected customers.
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