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Quality, reliability, and courtesy - that's the Sadlers Taxis promise

At Sadlers Taxis, we pride ourselves on being a family-run business that has been serving the Epping Forest District and surrounding areas since 1861. Our call centre is centrally located and controls our entire fleet of taxis, which are ranked at various locations around Abridge, Buckhurst Hill, Chigwell, Chingford, Debden, Epping, Loughton, Nazing, North Weald, Sheering, Roydon, Theydon Bois, Upshire, Waltham Abbey, Woodford, and Sawbridgeworth.

When you call us, our controllers will enter your booking through our state-of-the-art computerised despatch system, which will automatically send the nearest vehicle to you. Our driver will receive your request direct via the in-car computer, and their satellite navigation will automatically give the directions for the quickest route to pick you up and take you to your destination. Once you have called us and registered, our "Caller ID" will recognise your number the next time you call, making it even quicker for you to book future taxis.

Our Services

At Sadlers Taxis, we offer a range of services to cater to your transportation needs. Whether you need a taxi for a quick trip around town or a long-distance journey, our fleet of modern vehicles is always ready to get you where you need to go. Our services include:

  • Airport transfers
  • Long-distance journeys
  • Local trips
  • Executive travel
  • Account facilities for businesses and individuals

Our History

Sadler's Taxis is one of the oldest family-run businesses in the Epping Forest District area, established around 1869/1870 by Mr William Sadler. Our taxis have provided the area with a first-class, safe, and affordable service from the early horse-drawn hackneys to the areas first petrol engine taxi driven in the 1920s by Mr F.P Sadler (grandfather to Phil & Peter Sadler, two of the current directors).

Upon leaving the army after the Second World War, Mr F P Sadler junior, known as Phil, took over control of the firm and, with his brother John, expanded the business with London black taxis licensed by the carriage office. Together they began to build a modern, reliable taxi service from their taxi rank at Loughton Station. Telephone calls were taken at Phil's house, and jobs were dispatched by an early Pye two-way radio system.

By the 1970s, Sadler's Taxis moved into the old bus canteen at Loughton Station. The introduction of private hire cars proved to be very popular with the public. In 1983, Phil & Peter Sadler took over upon the retirement of their father (Phil) and carried on with the same values, continuing to expand the business using the latest technology available.

Our Fleet

Our fleet of modern vehicles is always ready to get you where you need to go. We have a range of vehicles to suit your needs, from saloon cars to people carriers and executive vehicles. Our drivers are all licensed, trained, and experienced, ensuring that you arrive at your destination safely and on time.

Our Technology

At Sadlers Taxis, we pride ourselves on embracing modern technology to provide a first-class service to our customers. Our state-of-the-art computerised despatch system ensures that your taxi is dispatched quickly and efficiently. Our in-car computers and satellite navigation systems ensure that our drivers can take the quickest route to your destination.

Reviews
Positive: Sadlers received praise for their reliability, professionalism, and excellent customer service.
Negative: Sadlers faced criticism for their unreliability, poor driver behavior, and poor customer service.

Reliability and Punctuality

Some reviewers praised Sadlers for their reliability and punctuality, with one reviewer stating that they arrived on time and even a couple of minutes early. However, others had negative experiences, with instances of being 40 minutes late, not showing up at all, or being stuck in traffic with no communication.

Driver Behavior

Some drivers were praised for their professionalism and helpfulness, with one reviewer mentioning a lovely conversation with their driver. However, others had negative experiences with drivers, including one who pulled out in front of another driver and gave them the middle finger.

Booking and Communication

Some reviewers found the booking process to be easy and efficient, with one reviewer stating that they received an invoice quickly after requesting it. However, others experienced issues with booking, including being told that their booking would not be honoured due to a strike day.

Customer Service

Some reviewers praised the customer service, with one reviewer mentioning that the telephone operator was lovely and helpful. However, others experienced poor customer service, including being told that they were no longer allowed to use the service with no explanation.

Positive Experiences

Many reviewers praised Sadlers for their excellent service, reliability, and professionalism. Some reviewers mentioned that they have used Sadlers for years and have always been happy with the service.

Negative Experiences

However, many reviewers had negative experiences with Sadlers, including instances of being late, not showing up, or having poor customer service.

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