Take Control of Your Property Sale
Our Story
At Open Door, we're passionate about transforming the way people buy and sell properties across the UK. As a team of proactive and motivated property professionals, we specialise in residential sales, offering two main services to customers: modern auctions and traditional estate agency. With a wealth of experience and a proven track record of success, we're committed to putting our customers in control, providing them with a stress-free and efficient way to buy or sell their dream home.
Our Services
Our modern auction service is designed to provide a faster and more secure way to sell properties. By focusing on serious buyers and generating interest through targeted marketing campaigns, we're able to increase viewing activity and reduce the risk of fall-throughs. Our vendors set their own reserve price and completion date, giving them complete control over the sale. And, with a binding contract and 10% deposit, our buyers are committed to following through on their purchase.
In addition to our modern auction service, we also offer traditional estate agency services, providing our customers with a comprehensive and personalised approach to buying and selling properties. Whether you're a first-time buyer or a seasoned investor, our experienced team is here to guide you every step of the way.
How We Work
So, how do we actually work? It's simple. We begin by booking a valuation with one of our local experts, who will provide a free, no-obligation assessment of your property. If you're happy with our terms and conditions, we'll start marketing your property on national portals like Rightmove and Zoopla within 24 hours. We then generate interest in your property by promoting our next auction and encouraging potential buyers to attend. At the same time, we ask you to instruct a solicitor who will prepare the necessary paperwork for potential bidders to assess in advance of the auction. Finally, we'll confirm the reserve price with you at least 24 hours before the auction, ensuring peace of mind and a stress-free experience.
Why Choose Open Door
So, why choose Open Door? It's simple. We put our customers in control, providing them with a faster, more secure, and more efficient way to buy or sell their dream home. We focus on serious buyers, reducing the risk of fall-throughs and minimising the stress and uncertainty often associated with traditional estate agency. And, with a binding contract and 10% deposit, our buyers are committed to following through on their purchase, giving our vendors complete peace of mind.
Overall Sentiment
The overall sentiment from the reviews is predominantly positive, with most customers expressing satisfaction with the service provided by Open Door Auctions. However, there are a couple of negative reviews that highlight some issues with the company's sales techniques and customer service.
Positive Feedback
Many customers praised the professionalism, attentiveness, and tenacity of the staff, particularly Graeme and Shaun. The quick and painless process of selling properties through Open Door Auctions was also a common theme among positive reviews. Customers appreciated the efficient communication and guidance provided by the staff, which made them feel calm and relaxed throughout the process.
Negative Feedback
On the other hand, a couple of customers had negative experiences with Open Door Auctions. One reviewer felt that Graeme's constant badgering to exchange was intrusive and described his behavior as "borderline harassment." Another customer had a bad experience due to the company's pushy and arrogant attitude, which led to the potential buyer being pushed away. There was also a complaint about the surprise auction pack fee that was presented on the day of exchange, which the customer refused to pay.
Recommendations
Based on the reviews, it is clear that Open Door Auctions provides a generally positive experience for its customers. However, there are some areas that the company needs to address, such as improving customer service and avoiding pushy sales techniques. It is also important for the company to ensure that all customers are aware of any additional fees associated with the service.
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