Indulge in the sweetest of memories with Cakes by Lottie McPhees!
At Big Bounce, we're passionate about bringing joy and excitement to children's parties and events across Wrexham, Chester, Cheshire, North Wales, and Wirral. With over 15 years of experience in the bouncy castle hire industry, we've built a reputation for providing safe, clean, and fun inflatables for all occasions. From small backyard gatherings to large-scale events, our extensive range of products and services is designed to cater to every need and age group.
Our Services
We offer a vast array of bouncy castle hire options, including small, medium, and large castles, as well as themed castles, obstacle courses, and inflatable slides. Our castles are made in the UK, handpainted, and fully tested to the recognized BSEN standards. We also provide a variety of entertainment options, including popcorn and candy floss machines, fairground rides, trampolines, Go-Karts, and soft play equipment. Furthermore, we offer event catering, trailer hire, and Christmas disco domes to make your event unforgettable.
Our Commitment
At Big Bounce, we're committed to providing exceptional customer service and ensuring that every event is a success. Our experienced team will work with you to tailor our products and services to your specific needs, ensuring that your guests have an unforgettable experience. We're proud to offer a discount for multiple item bookings and overnight hires, making it even easier to create the perfect party package.
Our Reach
We deliver our bouncy castles and equipment to a wide range of areas, including Wrexham, Chester, Oswestry, Mold, Buckley, Whitchurch, and all surrounding areas. If you're unsure whether we deliver to your area, simply give us a call to find out.
General Impression
The Big Bounce Theory is highly praised by customers for their professionalism, excellent service, and wide variety of fun activities and inflatables. They are known for providing an enjoyable experience for both children and adults, making them a great choice for parties and events.
Customer Feedback
Customers appreciate the staff's kindness, prompt delivery, and great communication. The equipment provided is often described as new, clean, and of high quality. The Big Bounce Theory is commended for their ability to adapt to last-minute changes and provide solutions to unexpected problems.
Staff and Customer Service
The staff at The Big Bounce Theory is highly praised for their helpfulness, professionalism, and friendly demeanor. They are described as being very easy to work with and are always willing to go the extra mile to ensure a successful event.
Equipment and Activities
The variety of inflatables and activities offered by The Big Bounce Theory is a major selling point for customers. They provide a wide range of options to cater to different ages and interests, ensuring that everyone has a great time.
Negative Feedback
There are a couple of instances where customers experienced poor customer service, specifically feeling that their questions were not being answered and that the staff seemed annoyed. However, these instances are greatly outnumbered by the positive feedback.
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