Our Vision and Values
At FRC Group, we envision a society where everyone has access to good-quality, affordable furniture, ensuring no one experiences the devastating impacts of furniture poverty - no going to bed without a bed or facing overwhelming debt. Our core values guide our actions:
- Social Impact: We exist to reduce and ultimately end furniture poverty.
- Innovation: We constantly seek creative solutions to tackle the complex issue of furniture poverty.
- Sustainability: We prioritize environmental responsibility in all our endeavors.
- Collaboration: We work in partnership with communities and stakeholders to create lasting change.
- Equality: We believe access to furniture is a fundamental human right.
Our Journey
Born from humble beginnings in 1988, FRC Group has grown into one of the most established and impactful social businesses in the UK. We've doubled in size over the past five years and continue to expand our reach and influence. Our recent 'Social Enterprise of the Year Award' recognizes the dedication and remarkable achievements of our team.
What We Do
We offer a diverse range of services to tackle furniture poverty across various sectors:
1. Furniture & Interiors
- Bespoke design and consultation
- Resident consultation and project management
- Contract furniture supply and delivery
- High-quality and sustainable furniture options
2. Advocacy & Campaigns
- Raising awareness of furniture poverty and its impact
- Developing practical solutions for accessing affordable furniture
- Campaigning for systemic change and better support measures
3. Reuse & Collection
- Collecting and reusing furniture for those in need
- Business clearance and IT reuse programs
- Mattress recycling and sustainability initiatives
Creating Social Value
Beyond providing practical solutions, we also prioritize creating positive social and environmental impact:
- In the past year alone, we've delivered over 56,744 pieces of furniture and created over 22,121 social units of impact.
- We have also created over 430 sustainable jobs since 2013.
Our Impact
Our work transforms lives, providing families with the dignity and stability of a home. We empower individuals and families to build better futures, free from the burden of furniture poverty.
Team and Work Environment
The team at FRC Group is described as dedicated and passionate, with a strong sense of camaraderie and care for one another. Employees are encouraged to strive for their best version, even on difficult days. The team is celebrated for their courage, passion, and mature professionalism. There are moments of joy, such as Wednesday toasts and anniversaries that are treated like family gatherings. Staff members like John, Loraine, and Evelyn are highlighted for their positive attitudes, patience, and commitment to their work.
Customer Service and Product Quality
The quality of service and products provided by FRC Group is highly praised. The team is described as creative and supportive, providing excellent digital marketing services to clients. They are able to work with clients with limited budgets and deliver high-quality results. The team's ability to listen to instructions and follow through on promises is also noted.
Client Feedback and Appreciation
Client feedback is overwhelmingly positive, with clients expressing gratitude for the team's dedication and hard work. Clients appreciate the team's commitment to their work and the ability to deliver results that meet their expectations.
Negatives and Areas for Improvement
There are some negative comments regarding the delivery of service, specifically with regards to the timeliness and communication. Some clients have expressed frustration with the waiting times and the lack of clear instructions provided by the staff. However, these issues are minor compared to the overall positive feedback.
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