Transforming Your Outdoor Space, One Surface at a Time
Our story begins with a deep-seated desire to protect our planet and create a sustainable future. We saw an opportunity to reuse one of the toughest materials on this planet - automotive rubber - and transform it into innovative and eco-friendly products. This is how Safer Surfacing was born in 2001.
Our Vision
We envision a world where sustainability and innovation go hand in hand. A world where we can protect our environment while creating fascinating and functional spaces for people of all ages.
What We Do
Our mission is to provide sustainable and durable surfacing solutions for playgrounds, schools, commercial landscapes, equestrian areas, and much more. We work with recycled materials to create:
- Play areas: Safe and stimulating surfaces for young imaginations to flourish.
- Landscaping: Stunning and functional additions to outdoor spaces.
- Equestrian surfaces: Enhanced safety and stability for both horse and rider.
Our Values
We stand by three core values:
- Reuse: We are committed to giving new life to old materials, minimizing environmental impact.
- Sustainability: We prioritize eco-friendly practices throughout our processes.
- Commitment: We deliver exceptional customer service and premium-quality products that inspire trust.
Our Journey
Over the past two decades, we have revolutionized recycled surfacing products. We have:
- Developed innovative solutions for various surfaces.
- Established ourselves as leading experts in sustainable surfacing.
- Partnered with prestigious organizations to create impactful change.
Looking Ahead
We are driven by a constant desire to innovate and provide sustainable solutions for the future. We are committed to:
- Expanding our product range with new and exciting options.
- Increasing our use of recycled materials.
- Expanding our reach into new markets.
Product Quality and Contamination Issues
The reviews highlight a concerning issue with the quality of the product, particularly the recycled carpet fibre. One reviewer expressed outrage and disappointment, citing that the fibre was contaminated with landfill waste, including carpet grippers, glass, plastic bags, and metal. The product was described as "disgusting" and "stinking, " leading to a warning to "AVOID" the company.
Delivery and Logistics Issues
Several reviewers mentioned issues with the delivery process, including the size of the lorry, access requirements, and unloading times. One reviewer was surprised by the large 44-tonne lorry and the need for a proper forklift to unload, which was not communicated by the company. Another reviewer was charged extra for taking longer than the allocated 1.5 hours to unload, despite not being informed of this beforehand.
Customer Service Issues
The reviews also highlight concerns with the company's customer service. One reviewer expressed frustration with the company's unprofessional response to their concerns, citing a lack of communication and transparency. Another reviewer had to chase the company to resolve an issue with their order.
Positive Experiences
On the other hand, several reviewers reported positive experiences with the company, including quick delivery, good quality products, and pleasant customer service. Some reviewers praised the company's ability to deliver on time, even during the COVID-19 lockdown.
Summary of Key Points
The reviews highlight concerns with product quality, delivery logistics, and customer service. However, some reviewers reported positive experiences with the company.
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