Quality You Can Trust, Solutions You Can Rely On
At Under Control, we pride ourselves on being a leading supplier of heating elements and temperature control solutions. Our extensive range of products is designed to cater to the needs of various industries, including catering, refrigeration, and gas parts. With a commitment to excellence and a passion for innovation, we strive to provide our customers with the best possible solutions to ensure their equipment is running efficiently and effectively.
Our History
With years of experience in the industry, we have established ourselves as a trusted and reliable supplier of heating elements and temperature control solutions. Our team of experts has a deep understanding of the needs of our customers and is dedicated to providing personalized support and guidance to ensure that our customers find the right products for their specific requirements.
Our Services
We offer a wide range of services to our customers, including the supply of heating elements, temperature control solutions, and accessories. Our product range includes cartridge heaters, conduction heating strip heaters, nozzle heaters, band heaters, and much more. We also provide refrigeration spares, catering spares, and gas parts to ensure that our customers have access to everything they need to keep their equipment running smoothly.
In addition to our product supply services, we also offer technical support to our customers. Our team of experts is available to provide guidance and assistance on product selection, installation, and maintenance. We understand the importance of minimizing downtime and ensuring that our customers' equipment is running efficiently, and we are committed to providing the support needed to achieve this.
Our Commitment to Quality
At Under Control, we are committed to providing the highest quality products and services to our customers. We source our products from leading manufacturers and suppliers around the world, ensuring that our customers have access to the best possible solutions. We are dedicated to continuous improvement and invest heavily in research and development to ensure that our products and services meet the evolving needs of our customers.
Our Promise to You
At Under Control, we promise to provide our customers with the best possible products and services. We are committed to excellence, innovation, and customer satisfaction, and we strive to build long-term relationships with our customers based on trust, reliability, and mutual respect. Whether you're looking for heating elements, temperature control solutions, or accessories, we are here to help.
Under Control Instruments Customer Reviews Summary
Delivery Issues
- No mention of delayed shipping on the website.
- Items shipped next day 2 weeks after the order date.
- Still waiting for delivery even after receiving an email notification of dispatch.
- Received an email notification of shipment with a tracking number but waited for another 10 days without delivery.
Customer Service Issues
- Customer service not interested in resolving issues.
- Terrible customer service when contacted about delayed shipping.
- Appalling customer service when requesting a replacement or refund for a defective item.
Product Issues
- Defective item that stopped working soon after fitting.
- Leaking element found to be faulty straight away after installation.
Positive Feedback
- Great company to buy catering parts from.
- Highly recommended for quality materials, good customer service, and reasonable pricing.
- Excellent service with a wealth of knowledge about their products.
- Fast and effortless service with quick delivery.
- Staff were beyond helpful on the phone, helping to find the right part.
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