Feel Like Working With Us?
At GigaFix, we pride ourselves on being a young, innovative IT company based in Oxford. Since our founding in September 2017, our mission has been to make a positive impact on our customers' lives by providing exceptional computer repair services. Our team is dedicated to staying ahead of the curve, continuously implementing new ideas and strategies to simplify complex IT problems and deliver quick turnaround times without compromising on quality.
Services
As a leading provider of computer repair services, we offer a range of services to cater to the needs of both individuals and businesses. Our experts are well-versed in repairing desktops, laptops, tablets, and smartphones, and we take pride in providing accurate and timely solutions to even the most complex issues.
Hardware Repairs
Our expertise in hardware repairs is unmatched, and we've helped countless customers recover from devastating hardware failures. Whether your computer won't turn on or you're dealing with a cracked screen, our team is here to help. We understand the frustration and anxiety that comes with a broken device, and we're committed to resolving the issue quickly and efficiently.
Software Support
In today's digital age, computer software is an integral part of our daily lives. At GigaFix, we understand the importance of effective software support. Whether you're struggling to send or receive emails or need help using new software, our experts are always ready to lend a hand. Our 1on1 training sessions are designed to educate our customers on how to effectively utilize new software and troubleshoot common issues.
Collection and Delivery Service
We understand that not everyone has the time or mobility to visit our store. To make it more convenient, we offer a collection and delivery service. For a small fee, we'll collect your device from your home or workplace, repair it, and return it to you when the work is complete.
What Our Customers Say
We're proud of our reputation for excellent customer service, and our customers speak volumes about our dedication to providing top-notch repairs. Here are a few testimonials from our satisfied customers:
- "Gigafix were brilliant with recovering and backing up all the information from my old computer when it died and was unrepairable - they were reasonably priced, professional, and incredibly friendly. Thank you so much for all your help!" - Hattie
- "Gigafix were fantastic! They sorted out my desktop issues quickly and efficiently, and even provided helpful tips. I'd highly recommend them, especially for students." - Emily
Get in Touch
We'd love to hear from you! Whether you're dealing with a broken device or simply need some IT advice, our team is always ready to assist. You can reach us through our website, or visit our store located at 136 High Street, Oxford. We look forward to working with you and providing exceptional service.
Overall Experience
The vast majority of customers have reported a highly positive experience with GigaFix, praising the company's helpful and knowledgeable staff, excellent customer service, and efficient repair process.
Repair Quality and Expertise
Customers have reported that GigaFix's technicians are highly skilled and knowledgeable, able to diagnose and fix a wide range of issues with laptops, iPhones, and other devices. In many cases, customers were impressed that the technicians were able to recover data and find cost-effective solutions to their problems.
Customer Service
GigaFix's customer service has been consistently praised for being friendly, helpful, and transparent. Customers have reported feeling reassured and comfortable throughout the repair process, with technicians taking the time to explain the issues and options for repair.
Response to Issues
In the rare instances where issues arose, GigaFix's staff were reported to be responsive and willing to work with customers to find a solution. However, one customer did report a negative experience with after-sales service, citing poor communication and a lack of willingness to compensate for a defective battery.
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