Transforming homes and workspaces, one bespoke solution at a time.
At Bespoke Double Glazing Ltd, we take pride in being a dedicated and passionate team of builders and window experts, committed to providing exceptional quality and customer service in Norwich and surrounding areas. Our journey began in 2019, founded by Neil, who brought with him 25 years of experience in the UPVC window and building industry. Our mission is to deliver tailored solutions that surpass our customers' expectations, transforming homes and workspaces with our bespoke double glazing and building services.
Our Story
With a rich history in the home improvement sector, Neil has worked as a contractor, surveyor, and project manager for prominent UPVC and timber window suppliers, including Anglian Home Improvements, Timber Windows, Mortons, Sunfold, and Henman Green. Drawing from this wealth of experience, Neil established Bespoke Double Glazing Ltd, determined to offer customers a more personalized and flexible approach. As an independent business, we are not tied to a single supplier, allowing us to access a vast range of window products that cater to diverse tastes and budgets.
Our Services
We specialize in providing bespoke solutions for homeowners and businesses, including:
- High-quality UPVC, Aluminium, Timber, and Timber alternative window products
- Building services, including home extensions and renovations
- Supply and installation of glazing for domestic and commercial new builds
- Expert project management to ensure seamless execution of our projects
Our commitment to excellence is reflected in our 10-year insurance-backed guarantee, provided through Homepro or Fensa, where applicable. We take pride in being approved installers of Residence Collection official products and showcasing impressive timber alternative Vintage Sash Windows from the Masterframe classic collection at our Norwich showroom.
What Sets Us Apart
At Bespoke Double Glazing Ltd, we distinguish ourselves through our unwavering dedication to customer satisfaction, transparent pricing, and a promise to deliver exceptional quality and service. Our showroom, located in Thorpe St Andrew, offers a welcoming space for customers to explore our products, discuss their vision, and receive personalized advice. With over 170 independent, verified reviews, we are proud of the trust our customers have placed in us, and we look forward to continuing to transform homes and workspaces with our bespoke double glazing and building services.
Overview of Customer Reviews
Positive Feedback
The majority of customers have expressed their satisfaction with Bespoke Double Glazing's services, praising the company's professionalism, quality of work, and excellent communication. Many reviewers have highlighted the exceptional customer service provided by Lucy, Neil, and Wayne, citing their helpfulness, politeness, and attention to detail.
Common Praise
- High-quality products and installations
- Professional and courteous staff
- Excellent communication and customer service
- Timely and efficient workmanship
- Good value for money
Negative Feedback
One customer, Jane Bolger, has expressed disappointment with the company's response to issues with rendering work, posting photographs to illustrate the problem.
Areas for Improvement
- Better response to customer complaints and issues
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