Business Details
33 Years
experience
Trusted Carpet & Stone Floor Cleaning Experts Since 1993
Rothwells Carpet Cleaning, established in 1993, is a family-run business dedicated to delivering expert cleaning solutions for carpets, upholstery, rugs, stone floors, and outdoor surfaces. Our technicians undergo rigorous international training and adhere to the highest industry standards, ensuring thorough, safe cleaning processes. As senior members of the National Carpet Cleaners Association and partners with leading sealing manufacturers, we combine advanced equipment with proven techniques.Our commitment to fair pricing, transparent communication, and a 14-day satisfaction guarantee has earned us a trusted reputation. With offices in Newmarket, Cambridge, and Bury St Edmunds, we serve residential and commercial clients with personalized attention. Our 12-month stain protection packages and monthly subscription services offer ongoing value. All work includes free inspections, firm quotes, and a 100% satisfaction promise, reflecting our dedication to quality and customer care.
Services
Carpet Cleaning
Upholstery Cleaning
Rug Cleaning
Stone Floor Cleaning
Vinyl Floor Cleaning
Leather Cleaning
Stain Protection
Monthly Subscription
Pressure Washing
End of Tenancy Cleaning
Details
- Year established: 1993
Highlights and features
- We are a family-run business operating since 1993.
- Our technicians complete internationally recognised training programmes.
- We offer a 100% satisfaction guarantee on all services.
- We are senior members of the National Carpet Cleaners Association.
- We provide fair, transparent pricing with no hidden fees.
Associations and certifications
- National Carpet Cleaners Association
What people say
Honest, friendly service
Thorough professional cleaning
Fair honest pricing
Experts in their field
100% satisfaction guaranteed
Services
Carpet Cleaning
Our van-mounted hot water extraction system delivers deep cleaning for carpets, removing dirt and allergens while preserving fabric integrity. Technicians use wool-safe pre-treatments and offer 12-month stain protection packages. Each service includes free emergency spot treatments for 14 days.
Stone Floor Cleaning
Specialists in terracotta, marble, and slate restoration using pH-balanced solutions and high-pressure washing. Services include resin filling for brick floors and polishing to restore natural sheen. We test for dye stability and apply protective sealants to prolong surface life.
Rug Cleaning
Handmade rug specialists with a dusting, washing, and controlled drying process. We use dye-fixing agents for vulnerable textiles and provide free collection/delivery. Our centrifuge and dehumidified drying room prevent shrinkage and distortion in delicate fibres.
Upholstery Cleaning
Hot water extraction combined with manual pre-treatment removes embedded soils from sofas and chairs. Technicians use enzyme-free solutions for allergy sufferers and apply protective coatings. All cushions receive deep cleaning including undersides and crevices.
Pressure Washing
High-powered petrol washers remove moss and stains from patios, driveways, and paths. We apply biocides for long-term algae prevention and offer re-sanding services for pavers. Post-cleaning sealants protect against UV damage and stains.
People
Oliver Campbell
Director
Oliver founded Rothwell's in 1993, bringing over 30 years of industry experience. He oversees technician training and maintains partnerships with leading sealing manufacturers, ensuring our methods remain at the forefront of professional cleaning standards.
Max Campbell
Operations Manager
Max manages day-to-day operations since joining in 2001. He specialises in heritage stone restoration, contributing to multiple award-winning projects. His focus on customer service ensures consistent delivery of our 100% satisfaction promise.
Questions
Do you offer emergency cleaning services?
We prioritise urgent spillages within our 14-day post-service guarantee period. Monthly subscribers receive priority scheduling for emergency call-outs.
Can you clean all types of stone floors?
We specialise in marble, limestone, sandstone, and terracotta restoration. Our technicians test for dye stability before cleaning and apply appropriate sealants for different stone types.
What does the stain protection package include?
The 12-month package includes professional coating application, free spot-cleaning solution, and unlimited stain treatments. Coverage applies to carpets and upholstery we've newly cleaned.
How often should carpets be professionally cleaned?
We recommend annual cleanings for most households. High-traffic areas or allergy sufferers may benefit from bi-annual maintenance, with monthly subscription plans available for regular care.
Do you move furniture during cleaning?
We carefully relocate most furniture items as part of standard service. Heavy or fragile items remain in place, with adjacent areas cleaned to maintain consistent coverage.
Are your cleaning products pet-safe?
All standard solutions are non-toxic when dry. We offer fragrance-free alternatives for sensitive environments and avoid chemical residues that could harm pets or contaminate water sources.
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