At Robert Adair Jewellers, we take pride in being a trusted family business in Ballymena since 1957. Our commitment to providing exceptional customer service, high-quality products, and personalized attention has earned us a reputation as one of the most respected jewelers in the region.
Our Story
Our story began when Robert Adair, a skilled watchmaker, opened his first shop in Castleblayney, Co. Monaghan. After serving his time in Ireland and London, Robert moved to Ballymena and established Robert Adair Jewellers on Mill Street in 1957. Alongside his wife Myrtle, they built a business that would become synonymous with excellence and trust. Today, the business is driven forward by Stuart Adair and a dedicated team of professionals who share the same values as Robert and Myrtle: to provide exceptional service, quality products, and personalized attention to each and every customer.
Our Services
At Robert Adair Jewellers, we understand the importance of providing a comprehensive range of services to cater to our customers' needs. Our in-house workshop is fully equipped to handle a wide range of services, including watch repairs, jewellery repairs, engraving, and more. We also offer a personalized gift advice service, gift wrapping, and arranged delivery options to make your shopping experience with us hassle-free.
Workshop and Repair Services
Our workshop is equipped with state-of-the-art equipment, and our team of skilled craftsmen is dedicated to providing exceptional repair services. We offer same-day ring sizing, adjustments to jewellery, and personalized engraving on any item we sell. Our services include jewellery repair, watch servicing, watch battery fitting, and clock restoration, among others.
Collections and Showroom
Our showroom is a bright, modern, air-conditioned space where we display a stunning selection of jewellery, watches, and gifts from leading brands. We have a seated area for customers to relax and take their time choosing the perfect piece of jewellery or diamond. We also have a small play area for children, ensuring that families can shop with us in comfort.
Why Choose Us?
At Robert Adair Jewellers, we pride ourselves on our commitment to excellence, our 'can-do' approach, and our dedication to providing exceptional customer service. Our in-house workshop, fully trained staff, and extensive range of products and services set us apart from the majority of high-street jewellers. We're a family business that has been trusted by generations of customers, and we look forward to serving you.
Overall Experience
The majority of customers have had a positive experience at Robert Adair Jewellers, with many praising the friendly and helpful staff, excellent service, and high-quality products.
Staff and Service
The staff at Robert Adair Jewellers have been consistently praised for their friendly and helpful nature. Many customers have mentioned specific staff members, such as Lindsay, Stewart, and Garth, who have gone above and beyond to provide excellent service.
Product Quality and Value
Customers have been impressed with the quality of the products at Robert Adair Jewellers, with many mentioning the excellent value for money.
Negative Experiences
However, some customers have reported negative experiences, including issues with resizing and repairing jewelry. Some have reported being misled about the timeframe for repairs, and others have expressed dissatisfaction with the cost of repairs.
Issues with Resizing and Repairs
A few customers have reported issues with getting their jewelry resized, including being told incorrect timeframes for completion and being disappointed with the results. Some have also reported being overcharged for repairs.
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