Creating happy homes and thriving communities, one block at a time.
At Premier Block Management, our vision is to inspire a culture of excellence, empowering our teams to create compelling customer experiences and thriving communities. We're proud to be an award-winning property management company, dedicated to providing exceptional service to our clients and residents.
Our Services
As a leading provider of block management services, we take care of your building as if it were our own, guaranteeing to keep things looking spick and span. Our comprehensive range of services includes site inspections, fund management and budgeting, service charge management, major works, residential facility maintenance, and compliance. Our team of experts will work closely with you to understand your specific needs, providing tailored solutions to ensure your property is well-maintained and runs smoothly.
In addition to our block management services, we also offer a lettings service, taking the stress out of letting your property by managing the process from start to finish. From listing and viewings to finding new tenants and property maintenance, we'll handle everything, so you don't have to.
Our Approach
At Premier Block Management, we're committed to creating happy homes and thriving communities. We believe that if a job's worth doing, it's worth doing well, and our brilliant people are what enable us to achieve this and exceed your expectations every time. Our approach is simple: we plan, we guide, we de-risk, we do, we connect, and we care. It's not just about bricks and mortar; it's about creating spaces that our residents can take pride in.
Our People
Our people really do care about your block and the people who live there. We have a team of experts who are passionate about providing exceptional customer service and going above and beyond to ensure our clients' needs are met. With the right letters after our names, you can be confident that we know our stuff and have the expertise to manage your property to the highest standards.
Poor Service and Invisibility
PBM's invisibility and inability to address numerous serious issues in the building, despite being aware of them for a long time, has left residents feeling unconfident in their ability to manage even the most basic tasks.
Exceptional Customer Service
PBM has received numerous positive reviews, with residents praising their friendly and helpful staff, swift response to issues, and professionalism in dealing with concerns. Residents have been impressed with the changes made to improve the living environment and feel valued by the company's attention to detail.
Lack of Professionalism and Neglect
Some residents have reported poor experiences with PBM, citing a lack of professionalism and neglect in addressing issues. A resident reported an injury caused by crumbling decking on their balcony, while another reported not receiving replies to their emails regarding trespassing concerns.
Conclusion and Recommendation
While PBM has received mostly positive reviews, it is clear that their performance can vary greatly. Residents who have had poor experiences with the company have reported feeling unconfident and neglected. However, those who have received exceptional service have praised the company's professionalism, responsiveness, and attention to detail.
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