Business Details
21 Years
experience
Your Trusted Jeweller in Saxmundham for Bespoke Designs & Repairs
Established in 2005, Jackey L has built a reputation as a trusted independent retailer in Saxmundham, Suffolk. With decades of combined experience in the jewellery industry, our team specialises in curating high-quality pieces that blend creative design with exceptional craftsmanship. We offer an extensive range of gold, silver, and platinum jewellery adorned with precious and semi-precious gemstones, alongside bespoke commissions tailored to individual preferences. Our on-site workshop provides comprehensive repair services, including watch maintenance, jewellery restoration, and custom modifications, ensuring every client receives personalised attention.Committed to preserving traditional craftsmanship while embracing modern innovation, we prioritise customer satisfaction through transparent communication, competitive pricing, and a dedication to meeting diverse jewellery needs. Whether sourcing everyday accessories or crafting one-of-a-kind heirlooms, our expertise and passion for jewellery remain central to every interaction.
Services
Bespoke Jewellery
Jewellery Repairs
Watch Servicing
Gemstone Consultations
Engraving Services
Details
- Year established: 2005
Highlights and features
- We offer over 15 years of specialist jewellery expertise in Saxmundham.
- Our bespoke service creates custom heirloom pieces tailored to your vision.
- On-site workshop handles repairs, restorations, and watch servicing daily.
- We provide transparent gemstone education to aid informed purchasing decisions.
- Family-run business combining traditional craftsmanship with modern techniques.
What people say
Amazing bespoke service
Expert jewellery repairs
Knowledgeable staff
Beautiful unique designs
Excellent customer care
Services
Bespoke Jewellery
Our bespoke service transforms your ideas into unique jewellery pieces. Using traditional techniques and modern technology, we create engagement rings, anniversary gifts, and heirlooms tailored to your specifications. Clients collaborate directly with our master jeweller throughout the design process, ensuring every detail reflects their vision while maintaining structural integrity and wearability.
Jewellery Repairs
We offer comprehensive repair solutions for all jewellery types, from simple chain soldering to intricate antique restoration. Our on-site workshop handles resizing, stone replacement, clasp repairs, and bead restringing. Specialist external partners assist with complex tasks, ensuring every piece receives expert care while maintaining its original character and value.
Watch Servicing
Our watch specialists provide battery replacements, strap changes, and full mechanical servicing for luxury and everyday timepieces. We cater to brands including Rolex, offering link removal and servicing while maintaining manufacturer warranties. Most repairs completed in-store with immediate turnaround for convenience.
Gemstone Consultations
We guide clients through gemstone choices based on quality, durability, and personal preference. From diamond grading to sapphire hues, our expertise ensures informed decisions. We source stones across all price points, balancing budget considerations with ethical sourcing and aesthetic appeal for engagement rings and statement jewellery.
Engraving Services
Add a personal touch to jewellery with our precision engraving. We inscribe names, dates, and messages on rings, pendants, and watches using traditional and modern techniques. This service enhances sentimental value while maintaining the item's structural integrity and aesthetic harmony.
People
Jackey
Owner & Master Jeweller
With over 30 years in the jewellery trade, Jackey combines technical expertise with creative vision. Specialising in bespoke commissions and intricate repairs, she leads the workshop while maintaining hands-on client interactions. Her passion for gemology ensures every piece meets exacting standards.
Questions
Do you offer bespoke jewellery design services?
Yes, we specialise in custom jewellery creation. Clients collaborate directly with our master jeweller to design unique pieces tailored to their preferences and budget.
What jewellery repair services do you provide?
We handle chain repairs, ring resizing, clasp replacements, bead restringing, and antique restoration. Complex tasks are managed by trusted specialist partners.
Can you service all watch brands?
We service most brands including Rolex. Services include battery replacement, strap changes, link removal, and full mechanical servicing with manufacturer warranty protection.
How do you assist with gemstone selection?
Our experts explain the 4Cs for diamonds and colour grading for coloured stones, helping you choose quality stones that match your style and budget.
What are your opening hours?
We're open Monday-Friday 9am-5pm, Saturday 9am-4pm. Closed Sundays and bank holidays, with limited Christmas period hours announced annually.
