Who We Are
West Port is a leading manufacturer of high-performance, bespoke timber windows, doors, and fire doorsets. Based in Cumbria, England, we have over years of experience creating stunning and sustainable timber products for both residential and commercial properties.
Our Vision
Our vision is to be recognized as the most trusted supplier of sustainable and innovative timber products in the UK. We strive to provide exceptional customer experiences through personalized solutions, exceptional craftsmanship, and unparalleled technical expertise.
What We Do
We offer a comprehensive range of services, encompassing:
Timber Windows
- Bespoke design and manufacture of high-quality timber windows to your exact specifications.
- Superior thermal performance and energy efficiency.
- Extensive range of styles and configurations.
Timber Doors
- Custom-made timber doors featuring innovative designs and state-of-the-art hardware.
- Robust security and weather resistance.
- Comprehensive range of sizes and finishes.
Fire Doorsets
- Certified fire doorsets that meet all necessary standards.
- Expert installation and maintenance services.
- Comprehensive range of styles and functionalities.
Additional Services
- Bespoke paints and finishes
- Professional installation and delivery
- Comprehensive aftercare and maintenance support
What Sets Us Apart
- Sustainable Manufacturing: We prioritize sustainability through responsible sourcing, innovative technologies, and a commitment to reducing our environmental impact.
- Bespoke Solutions: We work closely with clients to understand their unique needs and aspirations, crafting products that perfectly complement their visions.
- Expert Craftsmanship: Our highly skilled team combines traditional woodworking techniques with advanced technologies to deliver exceptional quality and craftsmanship.
- Exceptional Customer Service: We prioritize clear communication, transparency, and personalized attention throughout the entire process.
Our Commitment
At West Port, we are dedicated to exceeding expectations by delivering exceptional products, exceptional service, and exceptional value to every client. We are committed to building lasting relationships and becoming trusted partners for architects, contractors, homeowners, and businesses alike.
Poor Quality and Service Problems
Several reviewers have had negative experiences with Westport Windows and Doors, citing poor quality and bad service. Author John Wood reports that his installed products have many issues, including windows and doors that don't close, seals that have gone, water leaking in, and scratched glass. He blames the company for being unwilling to acknowledge the problems and trying to find excuses instead.
Author John Tickner recounts a similar experience, sharing that his two door installation was delayed multiple times, and when he finally received the doors, the keys were missing. He criticizes the company's customer service as non-existent and the staff as rude. Woody Woodpecker's review is more unusual, reporting that the delivery driver cursed at oncoming cars and blared his horn in traffic.
Mixed Reviews
On the other hand, some reviewers have had positive experiences. Jim Mitchell praises the company's reputation for superb quality products, while Irene Quayle reports that the company's interviewing process was unprofessional and led to her being rejected for a job.
Mike Stanton and Fahidul Islam both gave high ratings to the company, citing helpful and knowledgeable staff.
Quality and Service Issues
However, several reviewers have reported serious quality and service issues. Author Simon Harrision-Jones purchased a new executive house with Westport's doors and windows, but has had to deal with constant problems, including sticking doors, faulty locking mechanisms, and poor workmanship. He advises others to avoid the company's products.
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