Customer Care and Quality Workmanship - Our Promise to You
Passionate about Garden & Turf Machinery in Cornwall
Nigel Rafferty Groundcare, based in Redruth, Cornwall, has been a leading provider of garden machinery sales, service, and repair since 2000. Family-run and dedicated to customer satisfaction, we have established ourselves as the trusted partner for both domestic and professional customers throughout the county.
Our Expertise
Our founder, Nigel Rafferty, boasts over 30 years of experience in the industry, enabling us to provide expert advice and guidance on all leading brands of garden, estate, and turf care machinery. Our team of qualified engineers are fully equipped to handle all your repair and maintenance needs, while our knowledgeable staff is always happy to answer your questions and offer tailored recommendations.
Comprehensive Services
We offer a vast array of services, including:
- Sales: Leading brands like Iseki, Echo, AS-Motor, and EGO are just a few of the quality equipment available.
- Servicing & Repair: From routine tune-ups to complex repairs, we handle all types of machinery with care and precision.
- Supply of Parts & Spares: Genuine parts and quality replacements ensure optimal performance and a longer lifespan for your equipment.
- Cylinder Grinding: Get the most out of your lawn with our professional cylinder grinding service.
Customer-Focused Approach
At Nigel Rafferty Groundcare, we prioritize excellent customer service. We prioritize:
- Honest & Experienced Advice: We always provide open and transparent recommendations based on your specific needs.
- Quality Workmanship: We take pride in delivering meticulous repairs and ensuring your satisfaction.
- Responsive Support: We promptly answer your calls, return missed calls, and are available outside of usual hours by appointment.
More Than Just Sales
We believe in building lasting relationships with our customers. Our commitment extends beyond just selling equipment. We offer:
- Seasonal Offers & Advice: Stay updated with our latest deals and practical tips for getting the most out of your garden machinery.
- Technical Guidance: Our experts can provide tailored advice on choosing the right equipment and maintaining your machines.
Customer Feedback on Nigel Rafferty Groundcare
Positive Feedback
The majority of customers have had a very positive experience with Nigel Rafferty Groundcare. Many have commented on the excellent service provided, stating that the staff is very helpful and trustworthy. Several customers appreciated the top-quality products and the great value for money. The family-run business has been praised for its commitment to providing excellent customer service and ensuring that all customers are satisfied with their purchases. The ability to provide expert advice and demonstrations on the products has also been highlighted as a strong point.
Negative Feedback
However, there was one negative review from a customer who had a poor experience with the company. The customer felt let down by the lack of communication and follow-up after an initial discussion about repairing their lawnmower. Despite being told that someone would contact them, the customer never received a call and no one turned up to collect the mower as promised. This experience led the customer to question the reliability of the company.
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