Heppelthwaite the Red Van Plumbers have been a family-run plumbing and heating company for over 70 years, providing a comprehensive range of professional services to our customers. As a locally-based company, we take great pride in our commitment to providing exceptional service, coupled with our expertise and knowledge gained over the years. Our team of skilled gas engineers and plumbers are dedicated to delivering high-quality workmanship, backed by our unwavering commitment to customer satisfaction.
Our Services
At Heppelthwaite the Red Van Plumbers, we offer a wide range of services designed to cater to the diverse needs of our customers. Whether you require boiler installation, boiler repair, or boiler replacement, our team of experts is equipped to handle all aspects of plumbing and heating services. Our services include:
- Boiler servicing
- Boiler repair
- Boiler replacement
- Gas safety certificates
- Heating controls / smart controls
- Central heating systems
- Underfloor heating
- Radiator leaks
- Bathroom designs and installations
- Shower replacement
Community Support
As a company, we are deeply committed to supporting our local community. We believe that giving back to the community is essential, and we are actively involved in various charitable initiatives and projects throughout the year. Our entire team, from our gas engineers and plumbers to our office staff, is dedicated to making a positive impact in our community.
Accreditations
As a testament to our commitment to quality and customer satisfaction, we hold accreditations from a range of trade organizations and regulating bodies. These accreditations include:
- Gas Safe
- Oftec
- Worcester Bosch
- Checkatrade
- Which Trusted Traders
Our Commitment
At Heppelthwaite the Red Van Plumbers, we are dedicated to providing outstanding service, expert knowledge, and unmatched customer care. We understand the importance of trust in our customers' eyes and strive to ensure that our services meet the highest standards of quality and reliability.
Invoicing Accuracy Issues
There is a concern about the accuracy of invoicing, with one reviewer experiencing incorrect billing and being told that it's the customer's responsibility to ensure invoices are accurate.
Positive Experiences
Many reviewers have reported positive experiences with the company, praising the engineers' professionalism, courtesy, and tidiness.
Prompt and Efficient Service
Several reviewers have reported prompt and efficient service, with issues being diagnosed and resolved quickly.
Excellent Customer Service
The company's customer service has been praised for being helpful, polite, and professional.
Reliability and Passion
The company has been described as reliable and passionate about their work, with staff being knowledgeable and hardworking.
Negative Experiences
Two reviewers have reported negative experiences, including appalling service, inaccurate invoicing, and poor workmanship leading to further problems.
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