Business Details
37 Years
experience
Emergency
services
Professional IT Support & Hardware Repair Services
Established in 1989, we are a professional IT support company based in Pangbourne, Berkshire. With over 25 years of experience, our ethos focuses on delivering a friendly yet professional approach to IT solutions. Our in-house repair workshop and dedicated team enable us to address diverse IT challenges efficiently. We serve businesses ranging from small 1-2 user setups to large 100+ user corporates across various sectors, including charitable organisations. Our comprehensive services include on-site, telephone, and remote support, disaster recovery planning, network infrastructure, and cloud-based VoIP telephony.We pride ourselves on building long-term trust relationships with clients, offering tailored support contracts and ad hoc solutions. Our expertise extends to hardware support, antivirus solutions, firewalls, PCI compliance, and structured network cabling. We prioritise reliability, rapid response times, and transparent communication to ensure minimal business disruption during IT failures.
Services
IT Support
Hardware Repair
Network Installation
Cloud Backups
Cybersecurity
Server Replication
VoIP Telephony
PCI Compliance
Disaster Recovery
Data Cabling
Details
- Year established: 1989
Highlights and features
- We offer 24/7 support contracts with unlimited remote and on-site assistance
- Our team has over 25 years of combined experience in IT infrastructure management
- We provide tailored solutions for businesses from 1 to 100+ users
- Our engineers deliver rapid response times with loan equipment availability
- We specialise in supporting charitable organisations and SMEs
What people say
24/7 availability
Technical expertise
Rapid response times
Long-term reliability
Effective solutions
Services
IT Support
We provide comprehensive IT support covering servers, desktops, laptops, and networking equipment. Our services include 24/7 emergency response, remote diagnostics, and on-site repairs. With tailored support contracts for businesses of all sizes, we ensure minimal downtime through proactive maintenance and rapid issue resolution.
Cloud Backups
Our cloud backup solutions offer automated, secure data storage with options for on-site, off-site, and hybrid configurations. Using Veeam technology, we implement live server replication and instant recovery systems to protect critical business data against loss or corruption while ensuring compliance with industry standards.
Network Installation
We design and install structured network cabling solutions for voice and data systems. Our services include fibre optic installation, wireless network deployment, and telephone system integration. With project management from design to implementation, we create scalable infrastructure for businesses with 5 to 100+ users.
Cybersecurity
Our cybersecurity services include firewall configuration, antivirus implementation, and PCI compliance management. We deploy ESET Endpoint Protection solutions with centralized management and automatic updates. We also provide security audits and remediation services to protect against evolving cyber threats.
Disaster Recovery
We develop custom disaster recovery plans with live server replication to our secure premises. Our solutions enable rapid system restoration during outages, including temporary workspace provision and remote server access. With tailored recovery time objectives, we minimize business disruption during critical incidents.
Questions
What IT support services do you offer?
We provide 24/7 on-site, remote, and telephone support for servers, desktops, laptops, and networking equipment. Our services include emergency repairs, proactive maintenance, and tailored support contracts.
Do you support small businesses?
Yes, we support businesses of all sizes from 1-user setups to 100+ user corporates, with customised solutions for SMEs and charitable organisations.
How quickly can you respond to emergencies?
We offer 2, 4, and 8-hour response times depending on your support package, with loan equipment available during repairs.
What cybersecurity solutions do you provide?
We implement ESET Endpoint Protection, firewall configuration, and PCI compliance management with automatic updates and centralized security management.
Can you help with cloud backups?
Yes, we offer automated cloud backups with Veeam technology, including live server replication and instant recovery options for business continuity.
Do you work with charities?
Yes, we specialise in supporting charitable organisations including Mind, Heros, and City Livery Companies with tailored IT solutions.
