Delivering promises, not just parcels
At Yodel, we pride ourselves on being a dedicated parcel delivery company that offers a range of services to individuals and businesses alike. With a strong focus on customer satisfaction, we strive to provide efficient, reliable, and convenient parcel delivery solutions that cater to the unique needs of our clients. Our services include parcel delivery, commercial shipping, international shipping, specialist shipping, weekend delivery, next-day delivery, returns, and click-and-collect services.
Our Services
We understand that every customer has different requirements, which is why we offer a range of services to suit your needs. Whether you're an individual looking to send a parcel to a loved one or a business seeking to streamline your shipping operations, we've got you covered. Our parcel delivery solutions are designed to be flexible and adaptable, ensuring that your parcels reach their destinations quickly and efficiently.
Our commercial shipping services cater to the needs of businesses, offering tailored solutions that meet the demands of your industry. We understand the importance of timely delivery, which is why we provide international shipping services that ensure your parcels reach their destinations worldwide. For those who require specialist shipping, we offer bespoke solutions that cater to unique and complex demands.
In addition to our delivery services, we also provide convenient returns and click-and-collect options. Our returns service allows customers to easily return items to over 300 retailers, while our click-and-collect service enables customers to collect their parcels at a time and location that suits them.
Our Commitment
At Yodel, we're committed to delivering promises, not just parcels. We're dedicated to providing exceptional customer service, ensuring that our customers receive a seamless and stress-free experience when sending or receiving parcels. Our friendly neighbourhood drivers, state-of-the-art technology, and extensive network of Yodel Stores across the UK enable us to provide a high-quality service that meets the evolving needs of our customers.
Our History
With a rich history in the parcel delivery industry, we've established ourselves as a trusted and reliable partner for individuals and businesses. Our commitment to innovation and customer satisfaction has enabled us to grow and expand our services, cementing our position as a leading parcel delivery company in the UK.
Poor Customer Experience
The reviews provided paint a bleak picture of Yodel's operations. Several customers have reported issues with delivery dates being ignored, poor communication, and unhelpful staff. One reviewer expressed frustration with the company's delivery schedules, stating that they do not take their customers' needs into account. Others have complained about poor customer service, with some experiencing difficulty in getting assistance via live chat or phone.
Warehouse and Delivery Issues
Several reviewers have described problems with the company's warehouse and delivery operations. One reviewer described the warehouse as chaotic, with employees being forced to work long hours without adequate breaks. Another reviewer reported that parcels were often lost or delayed, while others described issues with driver morale and communication.
Safety Concerns
A few reviewers have raised concerns about safety on the road. One reviewer reported being nearly run off the road by an Yodel HGV driver, while another described a similar incident. Additionally, one reviewer mentioned that a Yodel driver stole their Mother's Day flowers.
Positive Reviews
However, not all reviews were negative. Two reviewers praised their experiences working for Yodel, with one describing the warehouse as "great" and another thanking the company for its "good transport team" and "fair pay rates".
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