Taking care of your health, one step at a time
At N Smith & Co Ltd, we are proud to be one of the leading packaging companies in the UK, with a rich history of over 115 years of experience and expertise. Our team of experienced and creative individuals are dedicated to providing our customers with the best possible service, highest value, and quality. We are passionate about helping our clients utilise the versatility of cardboard and other substrates to bring their brand and product closer to their target market.
Our Services
We offer a wide range of services, from designing and manufacturing standard packaging and displays to providing fulfilment solutions. Our services include consultation, design, print, production, fulfilment, and delivery. Whether you need basic corrugated cardboard boxes or full point of sales display stands, we will design, develop, and deliver a product that is tailored to your marketing, brand, and budget.
Our state-of-the-art printing technology, accompanied by modern manufacturing processes, gives us the ability to produce economic solutions for both large and small production runs. We also offer a fulfilment service where we build the units and fill with supplied product, ready to ship to distribution centres, utilising our knowledge of multiple store guidelines.
Our Product Range
Our product range includes free-standing display units, corrugated boxes, carton and solid board boxes, counter-top solutions, greeting card displays, transit and protective die-cut packaging, point of sale retail and shelf-ready packaging, ecommerce packaging, and printed signage solutions. We are committed to providing innovative corrugated and carton solutions that meet our clients' specific needs and exceed their expectations.
Our Commitment
At N Smith & Co Ltd, we are committed to providing seamless customer experiences through every interaction with our business. We believe in building long-term relationships with our clients, and we strive to provide the highest level of service, quality, and value. Our team is dedicated to continuously improving our processes and systems to ensure that we remain at the forefront of the packaging industry.
Poor Quality and Service
The reviews highlighted several issues with the company's quality and service. The boxes received were of poor quality, with faulty edges and bad finishing. The packing was also inadequate, leading to damage during transportation.
Courier Service Issues
The courier service used by the company was described as "horrendous". The drivers were reckless and caused damage to the packages. One reviewer had a particularly bad experience with a driver standing on a sample box and not delivering it the first time.
Unreliability and Lack of Professionalism
The company's lack of professionalism and reliability was a common theme in the reviews. The reviewers felt that the company did not care about quality control and was not apologetic about the mistakes made. One reviewer even suggested that racism might have been involved in the poor service they received.
Delays and Damage
The poor service and quality of the company caused significant delays and financial losses for the reviewers. One reviewer mentioned that the delays cost them their November launch, worth thousands of pounds.
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