Glenmill Carpets is a esteemed family business that has been serving the people of Sheffield for over 40 years. Our primary focus has always been on providing exceptional service, and we take great pride in our ability to cater to the unique needs of each customer. Over the years, we have supplied and fitted carpets, floorings, and furniture for thousands of satisfied customers.
Our large showroom is home to a vast selection of carpets, rugs, beds, and mattresses, providing our customers with plenty of options to choose from. We understand that making a decision can be difficult with so many choices available, but our knowledgeable and friendly team is always on hand to provide advice and guidance. We take the time to understand your specific needs and preferences, ensuring that you choose the perfect product for your home.
In 2023, we had the pleasure of serving over 3000 customers, and we are proud to report that we received just two complaints. This exceptional level of customer satisfaction is a testament to our commitment to providing the highest level of service. We believe that our 99.93% customer satisfaction rate is truly remarkable, and it is a direct result of our dedication to meeting and exceeding the expectations of our customers.
Our exceptional service has earned us the loyalty of our customers, with over 80% of our work coming from customer recommendations and repeat sales. We value each and every one of our customers, and we go above and beyond to ensure that they are completely satisfied with our products and services.
The Glenmill Service Promise
We are committed to providing our customers with an exceptional level of service, and we have outlined our service promise below:
- Advice on what flooring or furniture to choose
- Price match promise - we will beat any price in a genuine written quote
- Booked time for our free measuring service
- Arrive on time for measuring
- Deliver on time and complete the job
- Tidy up afterwards
- Check you, the customer, are completely happy
- Always be polite and courteous
- Offer weekend delivery* and fittings at no extra charge*
T&C's apply
Services Offered
At Glenmill Carpets, we offer a wide range of services to meet the needs of our customers. These services include:
Carpets and Rugs
Choosing the right carpet or rug for your home can be a difficult task, but our experienced team is here to help. We offer a wide selection of carpets and rugs in a variety of materials, colours, and styles, ensuring that you find the perfect product for your home. We offer a free measuring service, and our team will arrive on time to measure your space and provide you with an accurate quote. Our fitters are expertly trained, and they will deliver and install your carpet or rug on time, leaving your space tidy and clean.
Beds and Mattresses
A good night's sleep is essential for your overall health and well-being, and we believe that everyone deserves to have a comfortable and supportive bed. We offer a wide selection of beds and mattresses in a variety of sizes, styles, and materials, ensuring that you find the perfect product for your needs. Our team will deliver your bed and mattress and assemble it for you, leaving you with a comfortable and supportive bed that you can enjoy for years to come.
Sofas
A sofa is often the centerpiece of a living room, and it is important to choose a product that is both comfortable and stylish. We offer a wide selection of sofas in a variety of materials, colours, and styles, ensuring that you find the perfect product for your home. Our team will deliver and install your sofa, leaving you with a comfortable and stylish piece of furniture that you can enjoy for years to come.
Overall Experience
The reviews highlight the exceptional customer service, quality of products, and professionalism of the staff at Glenmill Carpets and Beds.
Positive Aspects
- Many reviewers praised the staff for being polite, respectful, and knowledgeable.
- The quality of carpets, beds, and furniture was consistently praised for being excellent and worth the money.
- The fitting and delivery services were efficient, with many reviewers mentioning the quick turnaround and tidy workmanship.
- The company's local and family-run nature was seen as a positive aspect, with many reviewers expressing their support for local businesses.
Negative Aspects
- One reviewer had a negative experience with a chest of drawers, citing poor quality and design flaws.
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