Bring more bounce to your day with JV Bouncy Castle Hire Basingstoke!
JV Bouncy Castle Hire Basingstoke is a family-run local company that has been bringing joy and excitement to parties, festivals, fetes, and corporate events in Basingstoke and the surrounding areas of Hampshire since 2006. We believe that the bouncy castle business should be professional, down-to-earth, friendly, and above all, fun. Our mission is to provide a local service that is competitive and features a wide range of products to make your event unforgettable.
Our Services
At JV Bouncy Castle Hire Basingstoke, we offer a vast range of party products and services to cater to all your needs. From simple back garden bouncy castles to rodeo bulls, obstacle courses, and sumo wrestling suits, we aim to provide the widest range of party fun to bring your event to life. Our services include Nerf war parties, children's and adult's bouncy castles, action inflatables, inflatable slides, disco domes and party pods, soft play packages, rodeo bulls, DJs and discos, sound and lighting equipment, arcade games, garden games, party equipment, inflatable dome marquee, generator hire, and photo booth hire.
We understand that every event is unique, and that's why we offer customized packages to fit your specific needs and budget. Our team of experienced professionals will work with you to ensure that your event is a huge success. We take pride in our award-winning service and have worked with well-known charities and companies, including big names.
Safety and Insurance
At JV Bouncy Castle Hire Basingstoke, your health and safety is our top priority. We go above and beyond what is required of us by law to ensure that our products and services meet the highest safety standards. For your peace of mind, we offer 5m public liability insurance and take all necessary precautions to ensure that our equipment is safe and well-maintained.
Our Commitment
We are committed to providing exceptional customer service and ensuring that our customers have an unforgettable experience. We believe that every event should be memorable, and that's why we strive to exceed your expectations. Our team of friendly and approachable staff will work with you every step of the way to ensure that your event is a huge success.
Services Provided
JV for Hire appears to provide various services, including the hire of softplay, ballpits, bouncy castles, generators, and other inflatables for parties and events.
Provisional Services
The company seems to have a mixed track record in providing their services. Some reviewers have reported positive experiences, while others have experienced issues and poor customer service. The owners, Kevin and Shane, have been praised for their helpfulness and politeness, but there are also reports of rudeness and poor communication.
Communication Issues
Multiple reviewers have mentioned communication problems, including late or non-existent responses to emails and phone calls. This has led to stress and inconvenience, particularly for events that require timely setup and collection.
Cancelations and No-Shows
There have been reports of bookings being cancelled at short notice due to van breakdowns or other unforeseen circumstances. In one case, the company offered to provide the contact details of local alternative providers, but this was not sufficient to resolve the issue.
Tips for Improvement
It appears that JV for Hire could benefit from improved communication and crisis management. Providing contingency plans and being more transparent about availability and potential issues could help to mitigate problems and maintain customer satisfaction.
Conclusion
The company's services seem to be a mixed bag, with some reviewers having had positive experiences and others reporting poor customer service and issues with provision. Improving communication and service standards could help to address these concerns and build a better reputation.
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