Duncan's Residential Lettings

Duncans Lettings is a leading estate agent in Staines-Upon-Thames, providing a wide-ranging and comprehensive service to our customers, including landlords and tenants. We have extensive knowledge of the local property market, allowing us to offer high-quality advice based on the wealth of experience of our dedicated sales team.

At Duncans Lettings, we pride ourselves on our traditional values and excellent service. We combine these with the latest innovations and technology to provide our customers with a modern and efficient experience. Our goal is to build lasting relationships with our clients, and we strive to exceed their expectations in every interaction.

Our Services

As a full-service estate agent, we offer a range of services designed to meet the needs of our clients. Whether you are looking to sell, buy, let, or rent a property, we have the expertise and experience to help.

Sales

If you are looking to sell your property, we offer a comprehensive sales service that includes:

• Free, no-obligation valuations
• High-quality marketing materials, including professional photography and floorplans
• Listings on major property websites, including Rightmove and Zoopla
• Accompanied viewings
• Negotiation and sales progression

Lettings

If you are a landlord looking to let your property, we offer a comprehensive lettings service that includes:

• Free, no-obligation valuations
• High-quality marketing materials, including professional photography and floorplans
• Listings on major property websites, including Rightmove and Zoopla
• Accompanied viewings
• Tenant referencing and credit checks
• Preparation of tenancy agreements
• Collection of rent and management of maintenance issues

Property Management

If you are looking for a professional and experienced property management company, we offer a comprehensive service that includes:

• Collection of rent
• Management of maintenance issues
• Regular inspections to ensure the property is being well-maintained
• Arrangement of repairs and improvements
• End of tenancy services, including check-out and inventory reports

Tenants

If you are looking to rent a property, we offer a comprehensive service that includes:

• Access to a wide range of properties to rent
• Accompanied viewings
• High-quality marketing materials, including professional photography and floorplans
• Assistance with tenant referencing and credit checks
• Preparation of tenancy agreements
• Collection of rent
• Management of maintenance issues

Duncans Residential Lettings In-House Complaints Procedure

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).

What will happen next?

• We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally involve reviewing your file and speaking to the member of staff who dealt with you.
• We will then invite you to a meeting to discuss and hopefully resolve your complaint. We will do this within 14 working days of sending you the acknowledgement letter.
• Within three working days of the meeting, we will write to you to confirm what took place and any solutions we have agreed with you.
• If you do not want a meeting or it is not possible, we will send you a detailed written reply to your complaint, including our suggestions for resolving the matter, within 21 working days of sending you the acknowledgement letter.