Business Details
45 Years
experience
Your Trusted Care Home in Market Harborough
Established in 1981, The Willows Nursing and Residential Home is a family-run care provider dedicated to delivering dignified, high-quality care. Our team of experienced nurses and support staff specialises in nursing care, residential care, and tailored support for individuals with dementia. We prioritise a person-centred approach, creating a homely environment where residents' preferences and well-being are paramount. With a legacy of excellence, we maintain strong community ties and hold accreditations such as the Investor in People Award.Our 24-hour clinical supervision, modern facilities, and commitment to continuous staff training ensure residents receive compassionate, professional care. We serve Market Harborough and surrounding areas, offering respite, day care, and long-term solutions. Our CQC 'good' rating reflects our dedication to safety, hygiene, and individualised care plans. By combining clinical expertise with a warm, family ethos, we strive to make every resident feel valued and at home.
Services
Nursing Care
Residential Care
Dementia Care
Respite Care
Day Care
Post-Hospital Recovery
Details
- Year established: 1981
Highlights and features
- Family-run since 1981 with a legacy of compassionate care
- Personalised care plans reviewed regularly for individual needs
- Experienced team with average staff tenure exceeding 8 years
- CQC 'good' rating for safety, hygiene, and clinical excellence
- Active community engagement through local partnerships and events
Associations and certifications
- Care Quality Commission (CQC)
- Investor in People
- Registered Nursing Home Association (RNHA)
What people say
Gentle care
Professional staff
Compassionate approach
Homely environment
Kindness and support
Services
Nursing Care
Our 24-hour nursing care provides round-the-clock clinical supervision for residents requiring medical attention. Registered nurses administer treatments while maintaining dignity and comfort. The service supports long-term conditions, palliative care, and post-hospital recovery, ensuring seamless transitions between care levels.
Dementia Care
Specialised dementia care combines secure outdoor spaces with tailored activities to support cognitive health. Staff trained in dementia-specific techniques create individualised routines, while reminiscence therapy and daily sparkle newspapers help residents maintain connections to their past.
Respite Care
Flexible respite care offers temporary support for caregivers and transitional housing after hospital discharge. Stays typically last 14-21 days, with personalised care plans addressing recovery goals and providing a 'home away from home' environment.
Residential Care
Residential care provides 24-hour assistance with personal care, mobility, and daily activities. En-suite rooms and communal spaces foster independence while trained staff offer discreet support, ensuring residents maintain social connections and hobbies.
Community Engagement
We maintain strong ties with Market Harborough through school partnerships, charity events, and intergenerational activities. The home hosts local choirs, participates in sponsored walks for Alzheimer's UK, and collaborates with Farndon Fields Farm Shop for locally sourced produce.
People
Jackie Riddett
Registered Manager
RGN with over 30 years' experience, Jackie leads The Willows' daily operations. She contributes to national care policy as RNHA council member and holds qualifications including MSc in Health Studies and LLB in Nursing Law.
Jim Cooper
Founder
Co-founder Jim Cooper established The Willows in 1981, embedding family values into its care philosophy. With 40+ years' sector experience, he maintains oversight of strategic operations alongside his family partnership.
Mary Cooper
Co-Founder
Mary Cooper co-founded The Willows in 1981, shaping its compassionate care approach. As family partner, she ensures residents receive the same standard of care she would expect for her own loved ones.
Questions
What types of care does The Willows offer?
We provide nursing care, residential care, dementia support, respite stays, and post-hospital recovery. Our CQC-registered services cater to adults over 65 with physical, mental, or palliative care needs.
Are care costs covered by local authorities?
We offer care packages compatible with local authority funding rates. Contact our team directly for personalised cost discussions and financial planning support.
How are care plans developed?
Each resident receives an individualised care plan created through consultation with residents, families, and medical professionals. Plans are regularly reviewed and updated to reflect changing needs.
What safety measures are in place?
We maintain CQC 'good' ratings for safety, with 24-hour clinical supervision, secure dementia gardens, and fire-safe room modifications. Staff undergo regular training in emergency procedures and infection control.
Can families visit residents?
Visiting is available by arrangement, with current guidelines requiring pre-booking and health screening. We provide designated visiting areas and virtual communication options to maintain family connections.
What facilities are available?
Residents enjoy four lounges, a conservatory, dementia garden, en-suite bedrooms, and home-cooked meals. We offer WiFi access, activity programmes, and regular entertainment through local community partnerships.
