A Family-Run Business With Over 30 Years' Experience
Fireplaces Direct stands as one of Northern Ireland's leading fireplace and stove showrooms. Established over three decades ago, we are a family-run business with a deep-rooted passion for creating warm and inviting homes. Situated approximately three miles outside Ballynahinch, our beautiful showroom was originally a stable block and paddock area, beautifully repurposed to offer our valued customers a delightful browsing experience.
Expert Guidance and Quality Products
Our experienced and knowledgeable sales team is fully trained on all our products and the regulations surrounding safe stove installation. We offer a wide selection of high-quality fireplaces and stoves, encompassing traditional and contemporary styles. Brands like Ecoburn, Arrow, Westfire, Dovre, Hunter, Yoeman, Mendip, Stovax, Dunsley, and Varde feature prominently in our extensive range. We also cater to your needs with gas stoves and cassette fires in decorative, hotbox, and convector styles.
Beyond the Sale
At Fireplaces Direct, we believe in offering a holistic experience. Our professional installation teams, qualified and certified with over 20 years of experience, conduct comprehensive site surveys to ensure the perfect placement and functioning of your new fireplace or stove. We also offer a wide array of accessories, including over-mantles, mirrors, fire fronts, firebacks, baskets, flue pipe, and flexi liners.
A Warm Welcome Awaits
Step into our welcoming showroom and enjoy a freshly ground coffee or selection of teas as you browse our extensive selection. Our dedicated team will provide personalized recommendations, tailored to your needs and preferences. We are committed to offering exceptional customer service, ensuring a seamless and enjoyable experience from initial consultation to installation and beyond.
Exceptional Customer Service
Fireplaces Direct has received numerous glowing reviews from satisfied customers who have had an outstanding experience with their products and services. Many reviewers have praised David, the team's expert, for his exceptional customer service. He has been described as "a pleasure to work with" and has been commended for his helpfulness, attention to detail, and commitment to ensuring customer satisfaction.
Installation and Quality
Reviewers have spoken highly of the installation process, with many stating that the work was carried out efficiently and to a high standard. The quality of the products has also been praised, with many customers thrilled with their new fireplaces and stoves.
Showroom and Sales Staff
While some reviewers have had negative experiences with the sales staff in the showroom, many have found the experience to be pleasant and informative. The atmosphere has been described as "warm and friendly", and David has been praised for his product knowledge and helpfulness.
Unfortunate Exceptions
However, a few reviewers have had disappointing experiences with Fireplaces Direct. One customer was unhappy with the fitting of a gas fire, which took longer than expected and did not meet their expectations. Another customer had a faulty fireplace that came away from the wall after minimal use. In these instances, the customer service was lacking, and the issues were not resolved to the customer's satisfaction.
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