Empowering your legacy, with expertise and care
Here at Redstone Wills, we are proud to be one of the largest Will writing organisations in the UK, dedicated to providing expert Will writing services to individuals, families, and businesses across the country. Our team of specialist Will writers, with over 30 years of combined experience, work closely with our clients to understand their unique needs and provide tailored solutions to ensure their wishes are carried out.
Our Services
We offer a comprehensive range of Will writing services, including the creation of simple and complex Wills, Lasting Power of Attorney, and General Power of Attorney documents. Our services are designed to provide our clients with peace of mind, knowing that their affairs are in order and their loved ones are protected. Our bereavement services are tailored to support families during a difficult time, and our corporate benefits package provides businesses with a valuable employee benefit.
Our Expertise
As a member of the Society of Will Writers, we comply with their code of conduct, ensuring our clients receive the highest level of service and expertise. Our legal documents are overseen by qualified Solicitors, Legal Executives, or STEP-qualified staff, guaranteeing the quality of our products and the satisfaction of our clients. We understand that creating a Will can be a complex and emotional process, which is why we take the time to listen to our clients' needs and provide clear, jargon-free guidance throughout the process.
Our Values
At Redstone Wills, we pride ourselves on our customer-centric approach, putting our clients at the heart of everything we do. We show compassion by actively listening to our clients and colleagues, treating them with care and respect. Our vision is to provide trusted Will writing services that exceed our clients' expectations, while maintaining the highest levels of customer service and expertise.
Summary of Customer Reviews for Redstone Wills
General Feedback
The customer reviews for Redstone Wills showcase a mixed bag of opinions, with a majority of customers expressing satisfaction with the service provided. However, a significant number of customers have raised concerns about the company's practices and the quality of their services.
Positive Feedback
Positive feedback highlights the professionalism and helpfulness of the staff, particularly in explaining complex legal documents and making the process of creating a will as smooth as possible. Several customers praised the prompt responses and the ability of the staff to address their concerns. The use of technology to offer a personal service from the comfort of one's own home was also appreciated by some customers.
Negative Feedback
Negative feedback primarily revolves around the company's handling of will storage, with some customers claiming they were unaware that Redstone Wills had taken over the storage of their wills. There were also complaints about the cost of updating wills and the failure to register Lasting Powers of Attorney (LPAs) despite charging for the service. Some customers felt that the company was preying on the elderly and that their wills were badly written, requiring them to seek the services of a proper solicitor to correct the mistakes.
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