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Matthews Opticians & Hearing Care, an independent optician established in Helston over 40 years ago, is proud to serve the community by offering expert eyecare and exceptional service. Our practice, situated on Coinagehall Street, extends a warm welcome to private and NHS patients of all ages.
Our primary goal is to provide unparalleled eyecare, hearing care, and eyewear for the whole family. In 2022, we took significant strides in enhancing our patients' experience by refurbishing our practice and updating our branding. The result is a modern, welcoming space that reflects our commitment to delivering a first-class, boutique eyecare experience.
MEET THE TEAM
At Matthews Opticians, our dedicated team of professionals is passionate about the work they do. We believe in personalised care, and we utilise the latest eye testing and eye health technology to tailor our eye examinations to each individual's needs. Allow us to introduce our highly skilled team:
- Adam, our Director and Optometrist, has won several awards, including the 2020 AOP Awards for Newly Qualified Optometrist of the Year.
- Jodie, our enthusiastic and approachable Optical Assistant, has a keen eye for detail.
- Zeno, an experienced and diligent Optometrist, provides comprehensive eye examinations.
- Kirsty, our knowledgeable and friendly Optical Assistant, provides excellent support and care.
- Loveday, an experienced Optical Assistant, excels in patient interactions and optical dispensing.
At Matthews Opticians, we are dedicated to prioritising environmentally conscious practices. Our selection of handpicked spectacle frames aims to minimise our impact on the environment while offering quality materials. We endeavour to stock eyewear designers over high-street fashion brands and provide a range of leading contact lenses through our competitively priced subscription service.
EYE EXAMINATIONS
Eye examinations are a critical aspect of eye care. We conduct private and NHS eye examinations at our centrally located Helston practice. Our comprehensive examinations consist of essential tests to evaluate vision and eye health, and we offer advanced tests for early detection of eye conditions.
We also provide the following services:
- OCT Scan: Advanced 3D imaging technology.
- Colorimetry: Assessing and prescribing coloured overlays or lenses.
- Children's Eyecare: Specialised eye examinations tailored for children.
- Contact Lenses: A wide variety of contact lens options.
- Hearing Care: Comprehensive hearing assessments and expert advice.
Our experienced optometrists use innovative technology and methods, along with years of training, to help you achieve the best possible vision. Our commitment to exceptional eyecare does not end when you walk out of our practice. We are excited to build lasting relationships with our patients and community.
Should you have any questions or concerns, please do not hesitate to get in touch. We are more than happy to help.
Exceptional Service and Professionalism
Matthews Opticians has received numerous 5-star reviews from satisfied customers. The majority of the reviews praise the exceptional service and professionalism of the staff, particularly the opticians, Hanna, Zia, and Adam. Customers have reported being greeted with warm welcomes, and their concerns and worries were addressed promptly and efficiently.
Attention to Detail and Personal Touch
The reviews highlight the attention to detail and personal touch provided by the staff. Adam, in particular, has been commended for his helpfulness and going above and beyond to ensure customers are satisfied. Customers have praised the staff's willingness to explain everything in detail, taking the time to cater to individual requirements, and providing a high-quality service.
Technology and Facilities
Matthews Opticians has also been praised for its state-of-the-art technology and facilities. The reviews mention the ease of use and efficiency of the scanning process, as well as the variety of glasses and frames available at reasonable prices.
Conclusion
The reviews paint a picture of a well-run and customer-focused business, dedicated to providing an exceptional service and experience for its clients. The staff's professionalism, attention to detail, and personal touch have earned Matthews Opticians a reputation for excellence.
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