Lanix

At Lanix, we are a Managed IT Services Company that prides ourselves on providing a fully managed IT infrastructure support service that provides helpdesk and 24/7 monitoring, installation and migration, consultancy, and more. Our vision is to align with our clients' business needs and requirements, effectively use technology to automate key business processes, and accelerate the roll-out of future business projects.

Our Values

Our values drive everything we do. We support our clients from concept to delivery, ensuring that they receive real benefits from our managed IT services. We help our clients improve their operational efficiency and reduce costs through regular reviews and recommendations. As a managed service provider, we take full ownership of your IT and Comms, providing you with full responsibility and accountability for service provision and delivery.

Our Team

At Lanix, we have the right people, culture, and processes in place to achieve our clients' goals. Our directors, alongside our in-house IT team, are the key factor to your continued success. Our team is led by Dr Chris Kwok, our Managing Director, Hong Ha, our Technical Director, Tim Rees, our Commercial Director, and Steve O'Donnell, our Chairman.

Our Clients

We are proud of the long-term relationships we have with our clients. We believe that the key to maintaining those close connections is the emphasis we place on delivering true business value to our clients. Our clients appreciate our ability to comprehensively monitor and manage their IT and Comms, resting assured that their systems are working efficiently with minimum exposure to business risk.

Our Partners

Our staff is backed up by our qualified and approved supply chain. We have more than 15 partners, chosen because they deliver first-class solutions and support, as well as share our passion for quality and service. Our ethos is to work with our partners as one team to deliver the results we strive for and the service our clients deserve.

Helpdesk Service

Our NetCare support services are flexible and scalable, designed to provide a smarter way to manage your IT. Our managed network services team consists of well-trained and dedicated engineers who will deliver and manage your network from start to finish, ensuring exceptional standards of care and support. You have our support whenever and however you need it.

Response Time

Our qualified engineers answer your call and start dealing with issues straight away. It only takes 30 seconds on average for us to pick up the phone!

Helpdesk Opening Hours

Our IT engineering team works remotely and on-site to provide support from 8.30am to 6pm on weekdays. Extended support for emergencies is also available for out-of-office hours and weekends.

Basic Reporting

We provide you with a detailed report on the performance of your network and let you know of any incidents that occurred and how they were resolved.

Escalation Procedure

When a critical fault is being recorded, your request is automatically escalated to our engineer managers for immediate action.

Account Management

You will be assigned a dedicated account manager who will deal with all your enquiries. The assigned account manager will also manage, monitor, and provide a monthly report of the services provided.