Empowering Independence, Enhancing Lives
Motus Medical is a leading provider of high-quality mobility solutions, dedicated to enhancing the independence and quality of life for our clients. We believe that everyone deserves the freedom to move, and we strive to offer an extensive range of products that cater to unique individual needs. With a strong commitment to customer service, our team of experts is here to guide you through the process of selecting the perfect wheelchair, powerchair, or seating solution.
Services Offered: Comprehensive and Personalised
At Motus Medical, we take pride in providing a wide array of services to ensure a seamless experience for our clients. These services include:
1. *Product Recommendations:* Our experienced professionals conduct thorough assessments to understand each client's specific requirements, ensuring we recommend the most suitable products from our diverse range.
2. *Customisation and Adaptation:* We work closely with therapists and clients to customise and adapt wheelchairs and powerchairs, providing made-to-measure solutions that optimise comfort and functionality.
3. *Finance and Leasing Options:* We understand that cost can be a significant factor in choosing the right mobility solution. That's why we offer flexible finance and leasing options, making top-quality mobility products accessible to all.
4. *Training and Support:* We provide comprehensive training on the proper use, maintenance, and troubleshooting of our products, ensuring that clients can enjoy their new mobility solutions with confidence.
5. *After-Sales Service and Support:* Our commitment to customer satisfaction extends beyond the initial sale. We provide ongoing support, including repairs, spare parts, and adjustments, to ensure that our clients' mobility solutions remain in optimal condition.
Product Range: From Manual Wheelchairs to Powerchairs
Motus Medical's extensive range of products includes manual folding wheelchairs, rigid wheelchairs, paediatric wheelchairs, powerchairs, all-terrain wheelchairs, and seating solutions from top brands such as Quickie, Sunrise Medical, Jay Zippie, Invacare, Permobil, Ki Mobility, Quantum, Progeo, Triride, and Ottobock.
Some of our popular products include:
- Quickie Nitrum Wheelchairs
- Sunrise Medical Jay Zippie Children's Wheelchairs
- Invacare Permobil Ki Mobility Quantum Progeo Triride Ottobock Kuschall Loopwheels All-Terrain Powerchairs
- Magic Mobility Extreme X8 All-Terrain Powerchair
- Permobil Tilite Twist Powerchair with Triride Bike Attachment
Overall Experience
The reviews highlight a mix of positive and negative experiences with Motus Medical. On one hand, several customers have praised the company's helpful and knowledgeable staff, prompt service, and excellent communication. On the other hand, some customers have expressed dissatisfaction with the company's aftercare, faulty products, and poor communication.
Positive Aspects
Staff and Service
Many customers have commended the company's staff, citing their helpfulness, knowledge, and prompt service. The team at Motus Medical has been described as "very helpful" and "extremely knowledgeable".
Communication
Some customers have praised the company's communication, stating that they were kept informed throughout the ordering and delivery process.
Products
Several customers have expressed satisfaction with the products they received from Motus Medical, including manual wheelchairs and electric wheelchairs.
Negative Aspects
Aftercare
Some customers have expressed disappointment with the company's aftercare, citing poor communication, delayed repairs, and refusal to repair faults under warranty.
Faulty Products
A few customers have reported receiving faulty products, including wheelchairs with faulty brakes, wrong tyres, and defective backrests.
Communication Breakdowns
Some customers have experienced communication breakdowns, including delayed responses, lack of updates, and unfulfilled promises.
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