Building Excellence, Delivering Quality
At Colne Valley Group, we're a leading building services contractor specialising in residential new build schemes throughout London and the South East. With over 25 years of experience in the sector, we've established ourselves as an award-winning subcontractor, offering a complete service from pre-contract design advice to finished installation. Our team of highly qualified and experienced engineers work tirelessly to deliver exceptional standards across all our projects, ensuring that we consistently meet the highest levels of quality, efficiency, and professionalism.
Our Services
We understand that every project is unique, which is why we offer a comprehensive range of services tailored to meet the specific needs of our clients. From electrical LV distribution and general lighting and power to access control solutions, TV and satellite services, intruder alarms, and CCTV, we have the expertise to design, install, and maintain a wide range of building services. Our mechanical, heating, cooling, and ventilation services ensure that buildings operate efficiently and sustainably, while our domestic water services, public health, and gas fire protection solutions provide complete peace of mind.
Our building management systems, planned and preventative maintenance services, and design MEP design coordination capabilities ensure that we can support our clients every step of the way, from initial design to final installation and ongoing maintenance. We're committed to sustainability and planning, which is why we offer energy assessments and sustainability reports, as well as MEP condition and feasibility reports, to help our clients make informed decisions about their projects.
Our Commitment to Excellence
At Colne Valley Group, we're dedicated to delivering exceptional standards across all our projects. We believe in building strong relationships with our clients, listening to their needs, and providing solutions that meet their specific requirements. Our team of engineers is trained to the highest level, and we're proud to be an award-winning subcontractor with a reputation for excellence in the industry.
Poor Customer Service and Road Safety Concerns
The reviews for the company highlight significant issues with their customer service and road safety. It appears that the company's drivers are frequently reported for aggressive and dangerous driving.
In the first review, a customer witnessed one of the company's vans driving aggressively at Wood Street, revving at pedestrians who were crossing at a level crossing. This incident has led to a call for customers to avoid the company at all costs.
Additionally, a customer named Samantha Mead reported that the company failed to return her calls regarding a boiler service, despite promises to do so. She described the company as overpriced and useless, and has since sought services elsewhere.
A third review mentioned a dangerous driving incident on the A12, where a driver was tailgating and racing to the next person in front of them. The reviewer believes that this behavior contributes to the high number of accidents on that road.
TheMothergoose also reported an incident where a van driver was driving recklessly in snowy and icy conditions, driving too close to their vehicle. Despite emailing the company, they received no response. This experience is consistent with the negative feedback found on Google, suggesting that the company is not addressing these issues.
Lastly, Ross Lambert had a negative experience with the company's professionalism. He was rudely dismissed by a female representative when he called about an engineer position that was advertised online. This experience has deterred him from applying for the position.
Summary of Negative Feedback
The reviews reveal numerous issues with the company's customer service, including unreturned calls, rude treatment of potential applicants, and aggressive driving habits that pose a risk to road safety. It seems that the company is not addressing these concerns, as customers continue to report similar experiences.
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