Building relationships, one piece of timber at a time.
For over 40 years, our family-run business has been providing top-quality timber, fencing, and decking supplies to the North East and Yorkshire regions. As a trusted timber and DIY merchant, we take pride in our extensive range of products, expert advice, and exceptional customer service.
Our Services
Our comprehensive range of products includes fencing, decking, trellis, sheet materials, graded C16 & C24 joists, roofing materials, dressed timber, treated timber, dressed oak, flooring, shed materials, sleepers, timber cladding, skirting boards & architrave, MDF window board, worktops, insulation, Cheshire Mouldings staircase materials, door frames, and much more. Our friendly and knowledgeable team is always happy to help with any requirements or provide quotes for specific projects.
Our Commitment
We are committed to providing the best service in the area, which is why we offer competitive prices, inclusive of VAT, and deliver to all Teesside postcodes, as well as some Darlington DL, Durham DH, Sunderland SR, Newcastle NE, Leeds LS, Harrogate HG, and York YO postcodes. For deliveries further afield, please contact us for more information.
Our History
Established in 1976, our business has grown significantly over the years, and we're proud to have maintained our family-run ethos, ensuring that our customers receive a personalized and tailored experience. Our team of experts is always available to provide guidance and support, ensuring that our customers receive the best possible service.
Positive Experiences
Many customers have had excellent experiences with Cleveland Timber, praising the company for its prompt delivery, helpful staff, and good quality products. Some customers have mentioned specific staff members, such as Adam and Harry, who were knowledgeable and friendly. The prices of the products were also considered competitive, and the overall service was rated highly.
Issues with Customer Service
However, some customers have had negative experiences with Cleveland Timber's customer service. Some staff members were perceived as having an attitude, being unhelpful, and even cancelling orders due to a disagreement over the phone. There were also instances where customers received damaged or bent products, which was not satisfactory.
Delivery and Products
The delivery service of Cleveland Timber was generally considered prompt, with some customers receiving their orders ahead of schedule. The quality of the products was also praised, with customers mentioning the good quality timber and decking.
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