The Best Prices Paid. Always.
Our Beginnings
Phelps Brothers has been a trusted name in scrap metal recycling for over half a century. Founded by John Phelps in 1960, the company began as a humble home-based business and has evolved into a leading provider of scrap metal recycling services across Gloucestershire. Now managed by John's son, Richard, alongside his siblings and a dedicated team, Phelps Brothers is committed to providing exceptional customer service and environmental responsibility.
Our Expertise
We offer a comprehensive range of services to meet the diverse needs of both private and commercial clients.
Household Scrap Collection
- Efficient collection and disposal of household items like washing machines, cookers, and radiators.
- Competitive prices and reliable service.
Tradesmen & Industrial Collections
- Dedicated service for plumbers, electricians, roofers, and other tradesmen to collect scrap materials such as copper wire, tubes, and lead.
- Competitive prices and flexible collection options.
Vehicle Disposal & Recycling
- The most competitive prices paid for unwanted cars, offering a convenient and environmentally responsible disposal solution.
- Free collection service available.
Commercial & Industrial Services
- Skip hire services for construction sites and home clearances, with various sizes to meet your needs.
- Reliable collection and disposal of scrap steel and non-ferrous metals.
Environmental Commitment
Phelps Brothers prioritizes environmental responsibility in all its activities. We are committed to:
- Maximizing recycling rates by processing and selling both ferrous and non-ferrous materials.
- Minimizing environmental impact by responsibly disposing of fuel oils, liquids, and other pollutants from vehicles.
- Implementing robust measures to prevent slavery and human trafficking within our supply chains.
Our Values
At Phelps Brothers, we are guided by a set of core values that underpin our success:
- Customer Focus: We prioritize exceptional customer service and offer personalized attention to every client.
- Integrity: We operate with transparency and honesty, building trust through fair pricing and ethical practices.
- Sustainability: We are committed to responsible resource management and environmental protection.
- Innovation: We embrace new technologies and sustainable practices to improve our services and processes.
- Community: We are proud to contribute to the local community through job creation and environmental initiatives.
Overall Experience
The reviews from various customers reveal a consistently high level of satisfaction with the service provided by Phelps Brothers. The majority of customers praise the company's quick and efficient service, friendly and helpful staff, and prompt payment.
Collection and Payment
Multiple reviewers comment on the speed of collection and payment, with some noting that payment was made within hours of collection. The company's ability to provide a fast and convenient service is highlighted by several customers.
Staff
Staff are consistently praised for their friendly, helpful, and courteous demeanor. Many reviewers express gratitude for the staff's assistance and note that they are willing to go the extra mile to ensure customer satisfaction.
ID Requirements
Only one reviewer mentions the importance of bringing ID to the premises, highlighting the company's responsible approach to collecting and processing metals.
Comparison to Other Suppliers
One customer mentions that they recently switched from another supplier and are pleased with Phelps Brothers' communication, paperwork, and collection process.
First-Time Experiences
A few reviewers share their first-time experiences with scrap metal recycling, praising the company's friendly and helpful staff, efficient service, and competitive prices.
Comparison to Expectations
One reviewer notes that their best customer service experience in years came from Phelps Brothers, exceeding their expectations.
Exceptions
However, one reviewer expresses a negative experience with the company, citing rude and ignorant management, as well as bullying behavior towards older staff members.
Recommendations
The majority of reviewers wholeheartedly recommend Phelps Brothers to others, praising the company's excellent service, friendly staff, and competitive prices.
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