Your Vision, Our Workmanship - Get a Quote Today!
At Otter South West Ltd, we take pride in being one of the leading providers of plumbing, heating, and renewable energy solutions in Somerset, Devon, and the wider South West England region. Our team of highly skilled and experienced engineers, plumbers, and electricians have built a reputation for delivering exceptional quality, reliability, and honesty in our services. We specialize in designing and installing bespoke plumbing, heating, and renewable energy systems that cater to the unique needs of our clients, from residential properties to commercial developments.
Our Services
Our comprehensive range of services includes the design, installation, and maintenance of air source heat pumps, ground source heat pumps, Daikin hybrid gas boilers, solar thermal hot water systems, natural gas and LPG installations, underfloor heating systems, designer bathrooms, and electrical installations. We also offer a dedicated maintenance and servicing programme to ensure that your systems are running efficiently and effectively, minimizing the risk of breakdowns and ensuring compliance with all relevant legislation.
Our Commitment to Excellence
At Otter South West Ltd, we are committed to providing a personal, professional, and reliable service that exceeds our clients' expectations. We invest heavily in the ongoing training and development of our team to ensure that they are equipped with the latest skills and knowledge to deliver exceptional results. Our commitment to excellence is reflected in our accreditation by leading industry bodies and our recognition as a 2018 regional finalist in the LABC Building Excellence Awards.
Our Team
Our team of experienced professionals has a passion for delivering exceptional results and exceeding customer expectations. Meet our team of experts, including our directors, engineers, plumbers, and electricians, who share a common goal of providing outstanding service and solutions that make a real difference to our clients' lives.
Client Feedback
Don't just take our word for it! Our clients have been kind enough to share their experiences with us, and we're proud to share their feedback with you. From polite and helpful contractors to tidy and efficient workmanship, our clients have praised our team for their exceptional service and attention to detail.
General Impression
The reviews provided are generally positive, with many customers praising the professionalism, efficiency, and quality of work provided by Otter South West. Several customers have expressed their satisfaction with the installation of air source heat pumps, boilers, and other heating systems, as well as the company's maintenance and repair services.
Positive Comments
- Many customers praised the professionalism and expertise of the engineers and staff, highlighting their knowledge, efficiency, and tidiness.
- The company's communication and booking processes were also commended, with email reminders and easy booking processes mentioned as positives.
- Several reviewers appreciated the attention to detail and thoroughness of the installation process, including heat loss calculations and precise system specifications.
- The company's response to issues and complaints was also praised, with some customers noting that problems were quickly resolved.
Negative Comments
- A few customers expressed disappointment with the company's response to issues, including one reviewer who felt that the company did not take responsibility for a technical error.
- Another reviewer was unhappy with the company's communication and felt that they were not taken seriously.
- A few reviewers were unhappy with the cost of services, including one reviewer who felt that they were overcharged for a repair.
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