Expert Flooring Solutions, Responsibly Delivered
Neon Heating and Boiler Services Limited is a traditional family-run plumbing and heating company based in Herefordshire, proudly serving the surrounding counties including Gloucestershire, Worcestershire, Shropshire, and Wales. Our team of experts is dedicated to providing exceptional workmanship, coupled with excellent customer service.
Our Company Ethos
Our motivation is to deliver excellent quality workmanship, professional, honest, and friendly service, together with outstanding customer service. With over 30 years of experience in the plumbing and heating industry, we have developed a strong working relationship with our customers, consultants, and supply chains.
Our Experience
We undertake a wide range of plumbing and heating services, including central heating installations and repair, servicing and maintenance of all oil, LPG, solid fuel (biomass boilers and wood burning stoves) and natural gas boilers, cookers, fires, and water heaters. We also install, repair, and maintain hot water systems such as thermal solar, air, and ground source heat pumps, and undertake all general plumbing. Additionally, we repair, service, and install appliances in static caravans and lodges.
Our Services
We offer a comprehensive range of services, including:
- Plumbing Services
- Boiler Repairs
- Boiler and Heating Installations
- Aga and Rayburns
- Bathroom Installations
- Servicing
- Eco and Renewables
- Landlord Certificates
- Emergencies
- Poultry Heating
Each of our services is designed to provide our customers with a personalized and efficient solution to their plumbing and heating needs. Our team of experts is dedicated to providing excellent workmanship, advice, and customer care, ensuring that every job, no matter how big or small, is completed on time, professionally, and with minimal disruption.
Our Team
Our team is comprised of experienced and trained professionals, including Neil Brown, Managing Director; Christina Brown, Director and Secretary; Austyn Johnson, Plumbing and Heating Engineer; Darius Wheeler, Plumbing and Heating Engineer; Connor Tracey, Plumber and Heating Apprentice; Ray Gore, Plumbing and Heating Engineer; Tom Price, Apprentice; Ally Sheppard, Reception/Administrator; and Paige Brown, Junior Administrator. Each member of our team is dedicated to providing exceptional customer service and ensuring that our customers receive the highest level of workmanship and care.
Excellent Service and Professionalism
The majority of the reviewers had a positive experience with Neon Heating, praising the company's efficient service, professionalism, and friendly engineers. Many reviewers mentioned specific engineers, such as Austyn, Connor, and Neil, who were knowledgeable, polite, and did a great job.
Positive Experiences
- Excellent service provided by the engineers, including Austyn, Connor, and Neil.
- Friendly, polite, and knowledgeable staff.
- Efficient and efficient service, with some reviewers praising the company's responsiveness and ability to complete work quickly.
- High-quality workmanship, including boiler installations and maintenance.
- Professional and tidy work ethics.
Negative Experiences
However, not all reviewers had a positive experience. Some reviewers had issues with the company's billing practices, while one reviewer had a negative experience with the company's response to a problem they created.
Negative Experiences
- Questionable billing practices, with some reviewers feeling overcharged for services.
- Poor communication and response to issues, including a reviewer who was left without heating for a week.
- One reviewer felt that the company took advantage of them, charging extortionate fees for resolving an issue they created.
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