: "Expert Electrical Solutions for a Brighter Business"
At Hugo Oliver, we understand the importance of a bathroom that not only looks stunning but also provides a serene and rejuvenating space to unwind. As a luxury bathroom design and installation specialist in London, we have been providing bespoke bathroom solutions for over 12 years. Our team of passionate experts is dedicated to turning your bathroom dreams into reality, with a wealth of industry knowledge and an eye for detail.
Our Services
Our comprehensive services include bathroom design, project management, project supply, and bathroom installation. Our experienced designers use the latest CAD software to help you get the most out of your space, providing multiple design options to ensure that your bathroom reflects your unique style and personality. We pride ourselves on our unmatched quality of service, putting customer care at the centre of everything we do, both before and after purchase.
Our Commitment
Our commitment to excellence has earned us recognition in the industry, and we are thrilled to have been shortlisted for the prestigious KBB Retail & Design Awards 2023 as one of the top Bathroom Retailer of the Year finalists. This achievement is a testament to our dedication to providing exceptional service and bespoke bathroom designs that exceed our clients' expectations.
Our Approach
At Hugo Oliver, we take a personalized approach to every project, getting to know our clients' needs and requirements to ensure that we can offer the best service possible. We carry out site visits to gather important information about the space, and our designers use advanced rendering techniques to give you a true impression of how your bathroom will look. We believe that every bathroom should be a reflection of its owner's personality, and we strive to create spaces that are not only beautiful but also functional and efficient.
Our Team
Meet our team of passionate experts who are dedicated to turning your bathroom dreams into reality. With a wealth of industry knowledge and an eye for detail, our team will guide you through every step of the process, ensuring a truly tailored and exquisite bathroom that reflects your unique style and personality.
Communication Issues
Several reviewers have expressed concerns about the communication and customer service provided by Bathroomheaven.com. Roger M. mentions that it was difficult to get anyone from management to engage, and he felt that they were short staffed, overworked, and unhelpful. Qype User Reckna also had a poor experience with communication, stating that nobody bothered to respond to their queries despite using an online ticket system. He had to wait for over 10 days for a missing shower hose to be resolved, and even then, it was due to a misunderstanding rather than a refusal to help.
Design and Quality
On the other hand, Qype User Ginksm had a very positive experience with Bathroomheaven.com. They praised the staff for providing good design ideas and for using exceptional quality materials. The reviewer was extremely pleased with the final result, having used the bathroom for two months without any issues.
Delays and Disruptions
Roger M. mentions that the fit-out was delayed due to missing components, leading to two months of disruption. Some reviewers may have had a longer wait due to stock issues, as evidenced by Qype User Reckna's experience with a missing shower hose. However, it's worth noting that Bathroomheaven.com did eventually resolve the issue.
Conclusion
Despite some positive experiences, the majority of reviewers expressed dissatisfaction with Bathroomheaven.com's communication and customer service. Several reviewers felt that the company was understaffed and unable to provide adequate support. However, one reviewer did have a very positive experience, praising the staff for their design expertise and quality materials.
Be the first to review Hugo Oliver.
Write a Review
