Business Details
31 Years
experience
Your Trusted Pet Care Partner in Hemel Hempstead
Established in 1995 by a retired policeman, Pet Relief has evolved from a local St Albans business to a trusted pet care provider across Hertfordshire. Our family-run operation is led by Lisa, a former veterinary nurse with over two decades of animal care expertise, and Paul, whose logistics background ensures seamless service delivery. We operate from our home near Hemel Hempstead, where we care for our own diverse menagerie including dogs, rabbits, guinea pigs, and exotic pets. Our one-to-one dog walking, home-based pet sitting, and secure boarding services prioritise individual attention while maintaining client confidentiality through discreet operations. With formal licensing under the Animal Boarding Establishments Act and close collaboration with veterinary clinics, we combine professional standards with genuine animal welfare commitment.Our 365-day availability, medication administration capabilities, and security system expertise provide comprehensive solutions for modern pet owners. Through consistent expansion and client referrals, we now serve Hemel Hempstead, Berkhamsted, Harpenden, St Albans, and surrounding areas. Our track record of 100% customer satisfaction, evidenced by testimonials from long-term clients, reflects our dedication to maintaining both pet wellbeing and household security during owner absences.
Services
Dog Walking
Cat Sitting
Dog Boarding
Small Pets Care
Exotic Pet Services
Details
- Year established: 1995
Highlights and features
- 25+ years of continuous service since 1995
- Veterinary nurse-led care with medication administration expertise
- 365-day availability with guaranteed holiday and illness cover
- No cancellation fees for flexible booking arrangements
- Secure home visits with alarm system management
Associations and certifications
- Animal Boarding Establishments Act Licence M051763
What people say
Excellent service
100% satisfaction
Loving care
Reliable professionals
Secure home visits
Services
Dog Walking
Our one-to-one dog walking service provides individual attention while maintaining client confidentiality. Available 365 days a year across Hertfordshire, we ensure secure key management and alarm system handling. Clients benefit from tailored exercise routines suited to their dog's specific needs.
Cat Sitting
Professional cat care within the pet's familiar home environment. Our experienced carers maintain daily routines while providing household security checks. Available for both short-term and extended periods across our service areas.
Dog Boarding
Home-based dog boarding offering a secure, caring environment. Pets enjoy individual attention with access to our extensive facilities. Includes medication administration and regular exercise routines tailored to each dog's requirements.
Small Pets Care
Specialist care for rabbits, guinea pigs, hamsters and other small mammals. Our experienced team maintains appropriate housing conditions and dietary requirements while owners are away.
Exotic Pet Services
Customised care for exotic pets including reptiles, fish, and invertebrates. Our veterinary-trained staff ensure proper environmental conditions and species-specific care protocols during owner absences.
People
Lisa
Lead Pet Care Specialist
Former veterinary nurse with 25+ years' experience managing diverse pet species. Oversees daily operations and client care standards at Pet Relief since 2005.
Paul
Operations Manager
Brings logistics expertise to ensure reliable service delivery across Hertfordshire. Coordinates scheduling and emergency cover arrangements for Pet Relief's 365-day operations.
Jill Kennedy
Veterinary Advisor
MRCS veterinary professional providing specialist guidance for complex pet care requirements. Recommends Pet Relief's services based on observed animal welfare standards.
Questions
What areas do you cover?
We serve Hemel Hempstead, St Albans, Berkhamsted, Harpenden, and surrounding Hertfordshire areas including Welwyn Garden City and Wheathampstead.
Are your carers qualified?
Our team includes former veterinary professionals with specialist training in medication administration and exotic pet care requirements.
Can you care for unusual pets?
Yes, we have experience with reptiles, fish, invertebrates, and small mammals beyond standard cats and dogs.
What security measures do you have?
We handle alarm systems discreetly, maintain secure key storage, and operate without branded vehicles to protect client privacy.
Do you charge cancellation fees?
No, we offer flexible booking arrangements without cancellation charges for unexpected changes.
How are emergencies handled?
Our 24/7 availability ensures emergency cover with immediate response from our Hemel Hempstead-based team.
