Business Details
Your Trusted Pet Store in Totton for Quality Pet Products
Healthy Pet Store has established itself as a trusted destination for pet caregivers seeking premium raw food, specialist products, and expert guidance. Our dedicated team combines extensive industry knowledge with a passion for animal welfare to provide tailored solutions for dogs, cats, and exotic pets. We offer comprehensive services including home-prepared meal planning, veterinary diet formulation, and expert harness fittings, supported by partnerships with regional animal care professionals.Our commitment to quality is demonstrated through carefully sourced products, flexible delivery options, and innovative customer reward schemes. With both physical and online operations, we ensure accessibility while maintaining rigorous standards for product storage and handling. Our educational initiatives, including puppy socialisation sessions and training workshops, reflect our dedication to promoting long-term pet health and owner education.
Services
Raw Pet Food
Frozen Treats
Training Equipment
Veterinary Diets
Pet Accessories
Home Delivery
In-store Services
Harness Fittings
Puppy Socialisation
Loyalty Schemes
Highlights and features
- Expert Customer Advisors with specialist pet nutrition knowledge
- Local freezer van delivery across West Sussex, Wiltshire, Hampshire and Dorset
- In-store repeat order collection service for convenience
- Veterinary meal formulation service with qualified professionals
- Comprehensive loyalty reward schemes for regular customers
Services
Raw Pet Food
We provide a comprehensive range of frozen raw pet food including minced meat, whole prey, and organ meat options for dogs, cats, and exotic pets. Our products maintain strict cold-chain integrity to ensure freshness and safety. Each formulation follows species-appropriate guidelines while accommodating special dietary requirements through novel protein sources.
Home Delivery
Local frozen food delivery operates via temperature-controlled vans across southern England with flexible scheduling options. Customers receive guaranteed frozen delivery through insulated packaging choices while national orders utilise trusted courier networks with specific dispatch protocols for perishable goods.
Veterinary Diets
Our veterinary meal formulation service creates customised nutrition plans for pets with medical conditions under the guidance of qualified professionals. The service includes comprehensive dietary analysis, tailored recipe development, and ingredient sourcing assistance to support clinical treatment plans for chronic health issues.
In-store Services
We offer expert product guidance, repeat order management, and specialist fittings for pet equipment within our retail location. Additional services include puppy socialisation sessions, harness fitting consultations, and nutritional workshops designed to enhance pet owner knowledge and animal wellbeing.
Loyalty Schemes
Our customer reward initiatives provide points-based discounts, parking charge reimbursements, and exclusive member benefits. The digital loyalty system tracks purchases across all product categories while special schemes cater to specific customer groups through targeted discount structures and redemption options.
People
Jeanette
Host, Family Dog Club
Qualified canine behaviour specialist conducting puppy socialisation sessions at Healthy Pet Store. Provides expert guidance on early dog development and owner education programmes.
Dr Charlotte Gray
Veterinary Surgeon
Specialist in pet nutrition offering clinical consultations for dietary management of chronic conditions. Develops custom meal plans for pets with specific medical requirements through evidence-based nutritional strategies.
Questions
What raw food options do you offer for cats?
We provide raw minced cat food, meat chunks, offal, whole prey options, and specially formulated raw diets suitable for feline nutritional requirements.
Do you deliver frozen products nationwide?
Yes, we offer national courier delivery for frozen and non-frozen products with specific pricing based on order weight and delivery timing requirements.
Can I collect my order in-store?
Yes, our Click & Collect service allows online order collection at our Totton store within 24 hours during regular business hours.
Do you provide pet nutrition advice?
Our qualified team offers feeding guidance, while our veterinary partner provides specialist meal formulation services for pets with medical conditions.
What payment methods do you accept?
We accept major debit/credit cards, Apple Pay, Google Pay, PayPal, and cash payments for in-store purchases.
Are there loyalty benefits for regular customers?
Yes, we operate a digital points-based rewards system, parking reimbursement scheme, and special discounts for specific customer groups.
