Delighting Customers, One Pet at a Time
Welcome to Healthy Pet Store, your one-stop shop for all things related to cats, dogs, ferrets, and reptiles. We are more than just a pet store; we are a hub for good food, great training gear, fun and functional toys, and natural snacks. Our mantra is simple - we only offer good things.
Our physical store is located in the heart of Hampshire, serving the counties of Hampshire, Dorset, Wiltshire, and West Sussex. However, our online store and delivery services ensure that pet lovers nationwide can access our extensive range of raw pet food, training equipment, and more.
Services Offered
At Healthy Pet Store, we take pride in offering a wide range of services tailored to meet the needs of our customers and their furry friends. Here are some of the services we offer:
- Extensive Range of Raw Pet Food: We offer a massive range of raw pet food, sourced from local and international suppliers. Our raw food options cater to various dietary needs, ensuring that every pet gets a healthy and balanced meal.
- Training Equipment: We are stockists of positive reinforcement-based training equipment. Our range includes harnesses, leads, toys, and other tools to help you train your pets effectively.
- Home Delivery (Local Postcodes Only): We offer a van-based home delivery service for customers within our local postcodes. This service ensures that our customers can receive their purchases conveniently and promptly.
- Courier Delivery Service: For customers outside our local delivery area, we offer a courier delivery service for all non-frozen produce. This service ensures that our customers nationwide can access our products.
- Click & Collect: We offer a click and collect service, allowing our customers to place orders online and collect them from our store at their convenience.
- Expert Harness Fitting & Guidance: Our team of well-trained customer advisors can offer expert guidance on harness fitting, ensuring that your pet is comfortable and safe.
- Customer Reward Schemes: We offer customer reward schemes, allowing our loyal customers to earn points and redeem them for discounts on future purchases.
- Meal Formulation: Our team can help you formulate a meal plan for your pet, ensuring that they receive a balanced and nutritious diet.
- Building Relationships: At Healthy Pet Store, we believe in building relationships with our customers. Our team is always on hand to offer advice, guidance, and support, ensuring that you and your pet have the best experience possible.
Meet The Team
Our team is the backbone of Healthy Pet Store. Here are two of our key team members:
- Richard, Operations Manager: Richard is a big dog-lover who currently doesn't have any pets of his own. He has been on a training journey with Rufus, his previous dog, and understands the importance of positive reinforcement. Richard's superpower is his ability to drive the success of Healthy Pet Store by always looking for ways to be more efficient and innovative.
- Hannah, Store Manager: Hannah has two pets, a border collie called Sora and a ginger tabby cat called Alan. If Hannah were a dog, she imagines she would love being able to run laps around the garden and play with squeaky toys. Her superpower is her organisation. Hannah especially loves checking things off a list and having a cleaning schedule.
Our Values & Current Vacancies
At Healthy Pet Store, we value our customers, our team, and the community we serve. We are always on the lookout for passionate and dedicated individuals to join our team. Please visit our website for current vacancies.
Overview
The reviews of Healthy Pet Store in Totton are overwhelmingly positive, with customers praising the wide range of products available, the helpful and knowledgeable staff, and the welcoming atmosphere.
Products and Services
The store offers a fantastic selection of products, including raw treats, pet food, toys, and training equipment. Customers appreciate the competitive pricing and the great range of pet food, toys, and treats. The store also offers free doggy scales for customers to use.
Staff and Customer Service
The staff are consistently described as helpful, friendly, and knowledgeable. They provide excellent customer care, offering great advice and support to customers. The staff are also patient and welcoming, making customers feel at ease.
Atmosphere
The store has a warm and relaxed atmosphere, making it a pleasure to visit. Customers appreciate the lovely spacious shop and the well-laid-out store.
Negative Comments
One customer had a negative experience with a sales assistant, describing her as rude and having a horrible attitude. Another customer felt that the store was slightly overpriced.
Be the first to review Healthy Pet Store.
Write a Review
