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MC Glass is a trusted and established business in Bexhill and the surrounding areas, providing exceptional window, door, and conservatory services. With over two decades of experience, we have become known for our commitment to customer satisfaction and meticulous craftsmanship.
Our Services
Our diverse services cater to all your needs, encompassing:
Windows
- Casement windows
- Flush sash windows
- Vertical sliding windows
- Secondary glazing for windows
Doors
- Standard uPVC and composite doors
- Patio doors
- French doors
Conservatories
- Conservatory installations and upgrades
- Warm roof systems
- Glass roof options
Additional Services
- Glass repairs and replacements
- Hinges, handles, and lock repairs
- Splashbacks and safety films
Commitment to Quality and Customer Care
At MC Glass, we source the highest quality materials and utilize experienced craftsmen to ensure the most exceptional results. We pride ourselves on our meticulous attention to detail and our ability to deliver exceptional craftsmanship that exceeds expectations.
Our dedication to customer satisfaction is paramount. We provide a second-to-none after-sales service, offering guarantees on all our work, with many items covered for up to ten years. We also offer an insurance-backed guarantee for your peace of mind.
Our Team and Values
Our team of highly skilled and experienced professionals are passionate about delivering the best possible service to our clients. We are committed to open communication, transparency, and exceeding expectations.
We believe in:
- Integrity: We conduct our business with honesty and fairness.
- Professionalism: We maintain a high standard of workmanship and customer service.
- Attention to Detail: We meticulously inspect our work to guarantee satisfaction.
- Customer Focus: We prioritize your needs and concerns.
Get in touch with us today to discuss your window, door, or conservatory needs. We look forward to exceeding your expectations!
Poor Customer Service and Quality of Work
MC Glass's reputation has been tarnished by numerous customers who have experienced poor customer service, shoddy quality of work, and difficulties in getting issues resolved. Several reviewers have reported issues with window seals, faulty repairs, and poor communication from the company.
Inconsistent Quality of Work
The quality of work carried out by MC Glass has been inconsistent, with some reviewers praising the company's work while others have reported defects, leaks, and subpar installations. The company's inability to follow through on promises and repair issues promptly has led to frustration and distrust among customers.
Lack of Accountability and Communication
Many reviewers have expressed disappointment with MC Glass's lack of accountability and communication. Several customers have reported being ignored or dismissed when attempting to contact the company to report issues or request repairs. This lack of transparency and responsiveness has damaged the company's reputation and trust with customers.
Positive Experiences
However, some reviewers have reported positive experiences with MC Glass, citing excellent customer service, efficient and effective repairs, and high-quality work. These reviewers have praised the company's technicians, in particular, for their professionalism and attention to detail.
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